We can see that your order is currently processing in our warehouse for shipment. As per our website notice, orders are currently delayed due to an influx of orders across our member sale along with delays caused by the current Covid-19 situation such as staffing arrangements in our warehouse to ensure the safety of our team and the increased pressure on couriers right now.

Rest assured that our team is working very hard to get all orders out to customers as fast as possible. You will receive a shipment confirmation e-mail within the next few days so you can track your orders progress so please do keep an eye on your inbox.

We apologize for any inconvenience and thank you for bearing with us during these unprecedented times.

To track your order, please visit "My Account" page.

We appreciate your patience and look forward to serving you!

 

Our jewelry

 

Do your product only available exclusively online?

Right now, yes. myjnofficial.com is the official website and only place to shop our jewelry. Any aftermarket, marketplace, online store selling and claim that is MYJN pieces are not authentic. We do discontinue some collection once a while, to prevent over manufacturing, duplication also to keep the uniqueness.

Does it come with a jewelry box, do you provide gift wrapping?

The perfect gift come in reusable packaging

All items are will be packed in a MYJN Jewelry Box. Our packaging includes a classic white paper box, a MYJN Jewelry Box with wrapping papers. 

In a time of increasing environmental awareness, we only use eco-friendly, biodegradable material as our packaging - may the forest be with you

 

MYJN Jewelry Box

 

If you request gift wrapping, we add a lovely ribbon with a gift notes that handwritten especially for you. For those wishing to have their order packed specially ( with some pieces together and some individually, or all together) just let us know in the Special Instructions section at check out!

We want to make unboxing special for everyone, even when it's a gift for yourself! Each order is sealed with a sticker for tape on your mailer box with handwritten name and date. If no gift note or special request is included, the name in the shipping address will be written on the packaging.

  

MYJN Packaging

 
What are your materials made of?

All item's descriptions will tell you what each of our pieces is made of. Here is our material & care page for more information.

How do i take care my jewelry?

Our jewelry is special. It is delicate by nature of being small and we encourage customers to take extra care when wearing it daily. An easy tip is taking off your rings when you are doing rough hand work that may damage a stone or the shape of a ring. We also recommend taking your jewelry off when washing your hands, showering and sleeping.

Be sure to store it in the pouch and box when not wearing your jewelry, This helps prevent scratching and maintains colour for vermeil and silver pieces. Avoid spraying perfume or applying creams directly onto your jewelry, or even better, always put your jewelry on last before heading out the door.

Can your jewelry cause skin allergy?

All of our pieces are hypoallergenic. None of our products contain nickel, copper, brass or other unsuitable materials that may turn your skin a nasty green. You will be happy to know that all our pieces are nickel and brass free.

If all your jewelry are handmade why can’t i get whatever size, material or stone i want?

In order to keep things moving so we can get orders out to people quickly, we have to find ways to streamline our production. When we have orders that come in that stray from our usual offerings, it actually takes way longer than any regular order. We do not have the available production time to accommodate special requests so we can't offer one ring in a particular size or material.

 

Sizing

 

How to i know does it fit my size?

For our necklace and bracelet, we will mention or describe the size details in our product page. Most of our pieces come in a general size that would able to fit most of the people.

Is your open ring fits most size?

The average ring size available for women ranges from size 4 to size 9. The most commonly purchased women's rings range between size 5 and size 7. Size 6 is the most popular. MYJN range from size 5 to 7 and it’s adjustable for size 5.5 – 8.

How to measure ring size?
  1. Wrap string or paper around the base of your finger.
  2. Mark the point where the ends meet with a pen.
  3. Measure the string or paper with a ruler (mm).
  4. Pick the closest measurement on the ring size chart to find your ring size.
  5. The ring should fit your finger comfortably: snug enough so it won't fall off, but loose enough to slide over your knuckle with relative ease. More

 

MYJN Reward Programme

 

How to apply?

Log in / Sign-up to our customer account and enjoy instant 1000 MYJN $. No need to top-up or deposit any credit into the customer account.

Accumulation of MYJN $

Earn MYJN $ while you shop. Every RM1.00 purchase entitles you 10 MYJN $. Accumulated MYJN $ at point of purchase will be updated by following day. It may only be available for redemption on subsequent days. If you are past purchase customers, you may log in and track your past purchase history and redeem the MYJN $.

Redemption of MYJN $

Buy more, pay lesser. Redeem your MYJN $ with no minimum purchase or spent

 

Order & Payment 

 

How fast are orders processed?

We normally process orders in 48 hours in non-peak season. If you need the parcel for gifting or in hurry, please kindly inform us for arrangement.

Made-to-order pieces are usually complete in 1-2 weeks. Please note that orders are only processed Monday to Friday, as we do not ship or deliver on weekends & holidays.  

How can I track my order?

We will send you a shipping confirmation email containing an air waybill number once your order has bee dispatch. You can use this number to track your order online.

What kind of payment do you accept or processed in?

All MYJN orders are processed in Malaysia Ringgit (MYR). A currency converter is a convenient tool for your reference only.

We accept payment from major credit cards, debit cards that you can pay via PayPal. Also, we use Billplz that you may pay thru Malaysia Online Banking ( FPX ). We do accept manual payment too.

Prior to confirming your order, kindly carefully review the total amount and content(s) within your cart. You should receive an email confirmation containing your order number and receipt immediately.

Is my payment secure?

Our customers' privacy is of the utmost importance to us. All submitted personal and payment information are encrypted for your security. We will not leak or release the customer information to 3rd party or marketing firm. We use industry standard TLS encryption to ensure your personal information is safe.

Do you offer first time order discounts?

Eeeeyees! Just join & create an account in our MYJN $ reward programme.

 

Shipping & Details

 If you have PRE-ORDER item/s within your cart, your order will be placed on hold and shipped altogether when the item/s are back in stock

How long does shipping take?

For Malaysia & Singapore orders, parcel usually arrives in 1-3 business days for Malaysia & 3-5 business day for Singapore. More

Malaysia (  DHL eCommerce )

1 to 3 business days after fulfilment

Singapore ( DHL eCommerce / Aramex )

5 business days after fulfilment 

International ( Aramex / Asiaxpress )

3 to 7 business days after fulfilment

 

Why hasn’t my package shipped?

Please take note that we need 48 hours before we dispatch your parcel. Sometime it take more time while it's on peak season or some circumstances, we will inform you. If your item is made-to-order, please allow more time for processing.

 
Warranty & Repair

 

Do you provide any warranty & repairs services?

We guarantees your jewelry to be free of manufacturing defects. Manufacturing defects can include clasp breakage, missing pavé stones, loose diamonds or loose prongs. Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage.

We provide free gemstone settler services if you may provide the fallen gemstones or we have the additional gemstones in between 90 days after delivered. If not, fees might be charged based on the material. 

If the jewelry are exhibiting a genuine fault ( gold layer fades, stone falling, break in shape ) in between 30 days after delivered even with your proper care, we will provide a exchange once the inspection done. More

 

Return & Exchange

 

What is your return policy?

At MYJN, we are sure that you will be satisfied with your product. Every item will be inspect before it dispatch to our customers. We are proud to offer our customers a quality product.

However, if for any reason you are not satisfied with your product we offer an exchange with similar price item. Our exchange policy will cover you for 14 days after delivery. We do not offer refunds or exchanges after this 14 days period has expired.

Only items that were delivered genuinely faulty will be accepted for a return, exchange and refund, which will first be evaluated and approved by MYJN.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All the pierced earrings and products cannot be returned or exchanged after they have been shipped due to hygienic reasons. More

 

Still have any question?
Feel free to enquiry our customer happiness support at myjn.shop@gmail.com