PLEASE BE AWARE OF SOME SHIPPING DELAYS WHILE WE TAKE MEASURES TO NAVIGATE COVID-19

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  Shipment tracking number status / enquiry 

 
Partner Customer Support

support@janio.asia

   
  
Free Domestic Delivery ( 1-2 working days ) for orders above MYR 100
 

Free Janio Express Shipping ( 3 working days ) to Singapore for orders above MYR 300

Free Express Shipping worldwide ( 3-5 working days ) for orders above MYR 500 ( excluded for certain country ) 

 

 If you have PRE-ORDER item/s within your cart, your order will be placed on hold and shipped altogether when the item/s are back in stock.

  

We ship Monday - Friday between the hours of 9am-5pm +8.00 gmt, with the exception of Malaysia Public holidays. Please find below a close estimate as to when you should receive your parcel: 

 

Malaysia 

1 to 2 business days after fulfilment

Singapore 

3 to 5 business days after fulfilment 

International ( Express )

5 to 10 business days

 
  
Orders Handling

Please allow 1-2 business days (not include weekend and public holiday) for us to process and dispatch your order. MYJN Team pledge to dispatch every order immediately. Express Shipping will be our priority and will be dispatch same working date if the orders made before 13:00 ( +8 GMT )

For holiday season, Christmas, New Year, Valentine's Day Etc. We will take more time to fulfil the parcel. Hope you understand it's a small scale business, a team of 2-3 person to gift wrapped around hundreds of parcel a day. We will try our best to ship out asap.

For the sold out pieces, we allow you to purchase while sold out. It will be Made-to-Order piece. Made-to-order pieces may need around 7 working day to be crafted before it delivered, we will send a notice if it takes more days to deliver for you.

We will always ship all the items in one parcel ( ready stock & made to order items ) If you are urgent, please contact our support for further arrangement. If you need the ready stock items to be shipped first, you will have to bare the additional postage fees.

Tracking code will be provided for all orders. In the event that multiple orders are placed with the same shipping destination on the same account, orders will be combined with one tracking code unless otherwise requested.

 

Tracking ID Information

Please allow at least 1 business days after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact us at myjn.shop@gmail.com so that we can assist you further.

Please also note that the shipping fee is not refundable in the event of wrong information of delivery placed by customers.

 
Shipping Fees & Estimated Time Delivery

We ship all orders globally via Standard Shipping - Flexipack International by Pos Malaysia & Express shipping ( Fedex / DHL / Aramex / Asiaxpress ) For orders under MYR 300, there is a flat rate delivery charge. 

 

Please note that delivery times commence from the date of dispatch. The day as we mention above, is the business day (not include weekend and public holiday). 

Take a note that we cannot be responsible for any delays caused by destination customs clearance processes, especially during busy period and season.

  

Tax and Duties

If you are located in Malaysia & Singapore, we will ensure the parcel to be successfully delivered. We cooperate with Ninja Van as our shipping partner and we never lost any single parcel, or damaged it in transit. If the parcel lost, we will immediately resend a new parcel to your door place once you inform us. We will cover your duties and taxes too. 

For standard shipping ( International ) we will shipped your parcel as a gift to prevent unknown custom charges & duties that have to bare by you to receive the parcel. 

we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

For better experience, we suggest you use Express Shipping, it will be no problem. 

Unfortunately, we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.