Easy Parcel Support
Most of our pre-order item will be back in stock in 7-14 working days. If you added one "made to order" item in your cart, you will need to wait for the item back in stock so we will fulfil the item for you.
I have Pre-order item and ready stock item in my purchase/order. May i get the in stock items first?
If you have PRE-ORDER item/s within your cart, your order will be placed on hold and shipped all together when the items are back in stock. We will advice that you may purchase the item seperately in 2 orders etc if you're urgent or it's for gifting.
What are the advantages of buying a pre-order item?
The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse.
Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.
We ship Monday - Friday between the hours of 9am-5pm +8.00 gmt, with the exception of Malaysia Public holidays. Please find below a close estimate as to when you should receive your parcel:
|Malaysia||1 to 3 business days after fulfilment|
|Singapore||3 to 7 business days after fulfilment|
|International ( Express )||5 to 10 business days|
Please allow 1-2 business days ( not include weekend and public holiday ) for us to process and dispatch your order. MYJN Team pledge to dispatch every order immediately.
For holiday season, Christmas, New Year, Valentine's Day Etc. We will take more time to fulfil the parcel. Hope you understand it's a small scale business, a team of 2-3 person to gift wrapped around hundreds of parcel a day. We will try our best to ship out asap.
For the sold out pieces, we allow you to purchase while sold out. It will be Made-to-Order piece. Made-to-order pieces may need around 7 working day to be crafted before it delivered, we will send a notice if it takes more days to deliver for you.
We will always ship all the items in one parcel ( ready stock & made to order items ) If you are urgent, please contact our support for further arrangement. If you need the ready stock items to be shipped first, you will have to bare the additional postage fees.
Tracking code will be provided for all orders. In the event that multiple orders are placed with the same shipping destination on the same account, orders will be combined with one tracking code unless otherwise requested.
Tracking ID Information
Please allow at least 1 business days after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact our support squad at firstname.lastname@example.org so that we can assist you further.
Please also note that the shipping fee is not refundable in the event of wrong information of delivery placed by customers.
Shipping Fees & Estimated Time Delivery
We ship all orders globally via Standard Shipping - Flexipack International by Pos Malaysia & Express shipping ( Fedex / Aramex / Asiaxpress ) For orders under MYR 300-500 depends on your location, there is a flat rate delivery charge.
Please note that delivery times commence from the date of dispatch. The day as we mention above, is the business day (not include weekend and public holiday).
Take a note that we cannot be responsible for any delays caused by destination customs clearance processes, especially during busy period and season.
Tax and Duties
If you are located in Malaysia & Singapore, we will ensure the parcel to be successfully delivered. We cooperate with our shipping partner and we never lost any single parcel, or damaged it in transit. If the parcel lost, we will immediately resend a new parcel to your door place once you inform us. We will cover your duties and taxes too.
For standard & express shipping ( International ) we will shipped your parcel as a gift to prevent unknown custom charges & duties that have to bare by you to receive the parcel.
we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
For better experience, we suggest you use Express Shipping, it will be less issue.
Unfortunately, we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
Foreign Transaction Fees
MYJN does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of MYJN. As we're based out of Malaysia, banks in other countries may consider us a "foreign company" and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.
Should you have confirmed that the charge was made on MYJNs end, please reach out to our support squad email@example.com with the details on the charges!