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The Concierge

Customer Care

enhance your experience

Our friendly care team are available for support Monday – Friday from 10am to 6pm ( GMT+8 )
Please rest assured that we will diligently attend to all your messages, emails, and DMs upon our return.


We honour our associates’ work-life balance by not working overtime; messages sent after hours will be answered during our business hours. Thank you for understanding.



Alternatively


Click on the links below for additional assistance:

size guide

shipping information

warranty & f.a.q

return and exchange

jewelry care

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