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The Concierge


For all shipping inquiries, please visit our Shipping Page for detailed information
For other common questions, check our FAQ Page for quick answers.


Customer Care

enhance your experience

Our friendly care team is available Monday to Friday, from 10am to 6pm (GMT+8).

Responses may take a little longer during weekends, public holidays, or off-days, but rest assured—we’ll get back to every message, email, and DM as soon as we're back. Thank you for your patience and understanding.

We truly value our team’s well-being, which is why we don’t expect them to reply after hours or on their days off. Your patience means the world to us.

We don’t do overtime—but our pieces do. From day to night, work to weekend, they’re made to show up beautifully, just like you.



Alternatively


Click on the links below for additional assistance:

size guide

shipping information

warranty & f.a.q

return and exchange

jewelry care

Thank you for your support. It truly means the world to us and keeps us doing what we love, every day.