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The Concierge


For all shipping inquiries, please visit our Shipping Page for detailed information
For other common questions, check our FAQ Page for quick answers.


Customer Care

enhance your experience



Our friendly care team are available for support Monday – Friday from 10am to 6pm ( GMT+8 ) We truly value our team’s well-being and work-life balance, which is why we don’t expect them to reply after hours or on their days off. We genuinely appreciate your patience and understanding.



Kindly note that response times may be delayed during non-working periods, such as off-days and public holidays. We sincerely apologize for any inconvenience caused. Please rest assured that we will diligently attend to all your messages, emails, and DMs upon our return.

If you ever feel that our customer experience hasn’t met your expectations, I truly want to know. You can reach me directly at jun@myjnofficial.com, and I’ll personally do my best to make things right for you.



Alternatively


Click on the links below for additional assistance:

size guide

shipping information

warranty & f.a.q

return and exchange

jewelry care

Thank you for your support—it really means a lot to us.