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Frequently Asked Questions
More than a list of questions, this is our way of keeping you informed, reassured, and connected to the brand you wear.
The MYJN Ethos
Our essentials are the quiet foundations of a jewellery wardrobe—pieces designed to live with you every day.
Most MYJN pieces begin in our studio in Kuala Lumpur, where design and development are closely guided from sketch to final polish. We work in-house and alongside some of the most skilled jewellers in the world to bring each idea into form.
Our materials are chosen with care: sterling silver, gold vermeil, stainless steel, brass, and natural pearls, selected for durability in our climate and comfort in daily wear.
Sustainability guides us too, from recycled silver to recyclable packaging and responsible sourcing. With MYJN, you receive refined, enduring jewellery made to be worn, loved, and kept.
At MYJN, we introduce new jewellery pieces every week. Full collections arrive only when inspiration strikes, each built around a theme and released in small batches. Once archived, designs do not return, preserving rarity, exclusivity, and the quiet luxury that defines us. This way, you always discover something new while knowing every piece you own remains limited and enduring.
Yes. MYJN was founded in Kuala Lumpur in 2017 and continues to design and develop jewellery from our studio here. While rooted in Malaysia, we serve customers across Singapore, Hong Kong, and worldwide—bringing quiet luxury and minimalist jewellery from our region to the global stage.
Quiet luxury is at the heart of MYJN. Most of our jewellery is intentionally logo-free, allowing the form and finish to speak for themselves. For very dainty pieces there is simply no room for embossing, and for larger designs a discreet mark may be added only as a sign of authenticity. Whether signed or unmarked, every piece carries the same minimalist clarity and enduring value.
MYJN is built around an in-house, design-first studio approach. Most pieces are conceived and finished under our own direction to keep standards exact. From time to time, we may draw inspiration from collaborators or apprentices who pass through the studio, but we do not run large-scale design partnerships. This way, every piece that carries the MYJN name stays aligned with our quiet luxury ethos, minimalist clarity, and enduring value.
We produce jewellery in small batches rather than for the mass market. Limiting each release preserves precision in form and finish, keeps every design rare, and protects long-term value. Once archived, a piece never returns—making ownership of MYJN something personal and enduring, not seasonal or replaceable.
Many begin with our signature rings, earrings, or chokers—minimalist forms that pair easily with any wardrobe. Sterling silver and stainless steel pieces are popular entry points, designed for daily wear in Malaysia, Singapore, and Hong Kong’s climate. From there, you can build into the MYJN Atelier, gold vermeil or pearl designs.
Yes. MYJN pieces are designed with balance and proportion so they layer and stack with ease. Rings can be paired across fingers, chokers and chains can be worn together, and earrings can be mixed to build your own rhythm. This versatility lets you create a personal look while keeping the quiet luxury and minimalist clarity that define MYJN.
No. Once a MYJN design is archived, it does not return. Every release is produced in small batches, so when a piece sells out it becomes part of our permanent archive—preserving rarity, exclusivity, and long-term value for those who own it.
Around 70% of MYJN pieces are made-to-order, so we replenish most designs within 7 working days. Some items, however, are intentionally discontinued over time and moved to our “Going Gone” collection. Once a piece from this collection sells out, it is archived permanently and will never return. This balance allows us to keep core designs available while preserving the rarity and lasting value of limited releases.
Jewellery is our foundation, but design is our language. From combs to keychains and other objects, we explore forms that extend the same sculptural clarity and intimacy you find in our jewellery. These pieces are not separate from the brand—they are part of how MYJN brings design into the everyday, giving you objects to wear, hold, and live with.
Jewellery worth the pause.
Jewelry Question
Most MYJN pieces begin in our Kuala Lumpur, Petaling Jaya studio, where design and finishing are directed by our team. Certain works are produced with trusted partner jewellers worldwide, chosen for their expertise and shared standards. We work with sterling silver, gold vermeil, stainless steel, brass, and natural pearls—materials selected for strength, comfort, and longevity in our climate. Each piece reflects quiet luxury and minimalist clarity, crafted to be worn and kept for years.
Our most popular choices for daily wear are sterling silver and stainless steel designs—rings, hoops, studs, and simple chains that balance strength with comfort in our climate. These materials resist tarnish and are hand-finished for smooth wear, making them easy to live in from morning to night. If you want versatility, start with a pair of hoops or a minimalist chain: timeless forms you’ll reach for every day.
We accept small adjustments on existing designs — such as resizing, length changes, or material options — for pieces that are in stock or available for pre-order.
We do offer bespoke / custom work, but at this time we are not accepting new orders. Our studio is focused on small-batch collections, and taking on bespoke pieces would risk delaying delivery and compromising the exacting standards we hold. To ensure every customer receives the quality and experience they expect, we prefer not to take customization requests for now.
Most MYJN pieces are finished by hand, but offering every possible size or metal would stretch production and compromise our standards. We focus on the most popular options to ensure precision, balance, and consistent quality. If a specific size or metal isn’t available, we often have an alternative design to recommend—our support team will be glad to guide you.
If we can't offer one ring or necklace in a particular size or metal, we may have an alternative style to suggest.
Please email our incredible support squad with any questions!
MYJN piece begins with materials chosen responsibly, from recycled silver and recyclable packaging to pearls and metals sourced with care. For us, quiet luxury also means accountability: creating jewellery that not only lasts but also respects the people and processes behind it. When you choose MYJN, you invest in design that feels good to wear and right to own.
Yes. We prioritise recycled sterling silver, brass, steel wherever possible and continue to expand responsible sourcing across our materials.
It depends on the design, and we always state it clearly on each product page. If “single” is in the name, the earring is sold individually, for example, our ear cuffs. Earrings without “single” are sold as pairs. If you’d like more than one of a single piece, simply update the quantity in your cart before checkout.
We source our stones and metals from trusted partners in Korea, Hong Kong, Thailand, China, and beyond. Each supplier is chosen for both quality and responsible practice. Each piece reflects a balance—what you pay goes largely into the materials, craftsmanship, and considered details such as packaging. This way, every MYJN piece feels honest in value and lasting in design.
Most MYJN pieces are made with sterling silver, gold vermeil, brass, natural pearls, and surgical-grade stainless steel. Stainless steel naturally contains trace amounts of nickel, but in high-quality grades it is bonded tightly within the alloy, making it far less likely to cause reactions. For those with extreme sensitivity, even a small trace can trigger allergies, which is why we recommend sterling silver or vermeil if you have known nickel intolerance.
You have questions, we have answers.
Order & Payment Question
Yes. All MYJN packaging is recyclable, designed to protect each piece while reducing waste. From jewellery boxes to shipping materials, we keep the presentation refined while ensuring it can be reused or responsibly recycled after unboxing.
Sustainability is part of how we ensure your jewellery feels considered.
Our domestic packages arrive in boxes with a craft paper sticker on the exterior.
In case you're hoping to surprise someone, there are no prices on items or on packing slips.
If your order come with a gifting box, you can expect our occasionally gifting box that come differently in every season.
The scent you notice in our packaging is a custom blend made by our team — a quiet signature we mix by hand using fragrance and essential oils. The formula changes from time to time, but it’s always meant to feel calm, elegant, and unmistakably MYJN. It isn’t available for sale (at least not yet).
The shipping and processing times depend on the items you're ordering. The status of each product (in stock, or made-to-order) is indicated on each individual product page.
In Stock - Shipping & processing timelines are usually within 1-3 business days from the date ordered.
Made to order - Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time ( around 7 working days to be processed. )
No. Our system only allows one discount code per order to keep pricing fair and consistent for everyone. This ensures promotions are applied clearly and without error, so you always know the exact value you’re receiving.
Yes. Every MYJN order comes beautifully wrapped in our seasonal packaging at no extra cost. We adjust the presentation throughout the year, so your gift arrives ready to impress—without you needing to request it.
Yes. Every gift can be accompanied by your personal note, written onto our seasonal gifting card that changes throughout the year. Each card is designed to look beautiful on its own, making it not only part of the unboxing but also something worth keeping or collecting.
Yes. We can ship your order straight to the recipient, and it will arrive fully wrapped and ready to gift. Please note that we do not issue gift receipts, all orders include standard documentation only.
By default, we ship your entire order together to keep delivery smooth and consistent.
If you would like items sent separately, this can be arranged before you place your order, but additional shipping fees will apply.
Our customers' privacy is of the utmost importance to us. All submitted personal and payment information is encrypted for your security. We will not leak or release customer information to a third party or marketing firm. We use industry-standard encryption tools to ensure your personal information is safe.
Yes. All payments are processed through secure, encrypted gateways such as Stripe, PayPal, and major banks. We never store your card details on our servers, so your information remains fully protected every time you shop with us.
All orders placed with MYJN are processed exclusively in Malaysian ringgit (MYR).
Please note that the automatically IP-tracked currency converter serves as a convenient reference tool only.
We accept payments from major credit cards and debit cards that you can pay via Stripe.
Also, we use eGHL, where you may pay thru Malaysian online banking ( FPX ), E-Wallet and DuitNow.
We do accept manual payments too.
Prior to confirming your order, kindly carefully review the total amount and content(s) within your cart. You should receive an email confirmation containing your order number and receipt immediately.
Every hand-crafted MYJN piece comes with our Carefree Warranty.
Support Question
Yes. Our team is here to guide you on sizing, styling, materials, or any questions before you place an order—just reach us by email.
For convenience, every detail on returns, exchanges, sizing, shipping, and warranty is already available on our website, so you can find the information you need anytime, with personal support whenever you’d like extra help.
Yes. We welcome private appointments at our Petaling Jaya Studio for customers who want a closer look at our pieces. Visits are by request only, giving you time to explore collections in person and speak directly with our team. To arrange a session, simply reach out through the visit us page
If your jewelry ever needs repair or replacement, we will do it.
Yes. MYJN offers repair services to ensure your jewellery lasts as it should. Warranty covers manufacturing faults, and beyond that, we provide paid repair options for wear over time. Simply contact our support team, and we’ll guide you through the process to restore your piece with care and precision.
Yes. MYJN offers cleaning and inspection services to help your pieces stay beautiful and secure. Our team checks clasps, settings, and finishes, and we carefully clean each item so it keeps its original clarity and balance. Reach out to our support team to arrange this service and keep your jewellery lasting for years.
At the moment, we are not accepting replating requests. Our studio is focused on new small-batch releases, and taking in service orders would delay production and compromise the attention each piece requires. We prefer to pause this service temporarily so that when we do offer it again, the quality meets both your expectations and ours.





