We can see that your order is currently processing in our warehouse for shipment. As per our website notice, orders are currently delayed due to an influx of orders across our member sale along with delays caused by the current Covid-19 situation such as staffing arrangements in our warehouse to ensure the safety of our team and the increased pressure on couriers right now.

Rest assured that our team is working very hard to get all orders out to customers as fast as possible. You will receive a shipment confirmation e-mail within the next few days so you can track your orders progress so please do keep an eye on your inbox. 

To track your order, please visit "My Account" page.

Your kind patience and understanding is much appreciated. 

In line with the extended preventive measures amidst the Covid-19 outbreak, all items purchased from MYJN are non exchangeable / refundable. This is due to health, hygiene and safety reasons.

We will only accept return, exchange for several situation such as, faulty pieces, wrong product delivered, lost parcel. All the item returned to MYJN will NOT resell. 

We strongly recommend you to go through our size guide before you place your order to avoid unsatisfied item.  

One of our core values is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, Out of an abundance of caution, we made the decision to temporarily suspended returns ( except for several situation such as, faulty pieces, wrong product delivered, lost parcel ) to protect the safety of our associates and customers.

Every pieces that returned to us during this period, will not be resell.

Customers can feel a sense of safety when purchasing products off our shelves. All products customers purchase off our shelves have not left the store.

Yes, we ship worldwide.

Shipping rates will be shown and will be auto-applied at checkout. (or you want to for free shipping)

You may find the estimated delivery time to your country and zone at your checkout page.

Of course, if you want to go for free shipping, kindly please contact our support squad for details.

It depends on where you are. Orders processed here will take 1-2 business days.

We normally process orders in 48 hours in non-peak season. If you need the parcel for gifting or in hurry, please kindly inform us for arrangement.

Made-to-order pieces are usually completed in 7-14 business days.

Please note that all the orders will only be processed from Monday to Friday, weekend and Malaysia Public Holiday will not be included.  

For Malaysia & Singapore orders, we ship with our partner courier unless expedited shipping is chosen at checkout.

Parcel usually arrives in

West Malaysia: 1 - 3 business days after fulfilment

East Malaysia: 7 - 14 business days after fulfilment 

Singapore: 5 - 10 business days after fulfilment 

International: 7 - 14 business days after fulfilment

For More Shipping & Details. 

We use all major carriers, and local courier partners. with Express or Standard Delivery. You’ll be asked to select a delivery method during checkout. 

For Malaysia, we prefer to send via Pgeon Prime & DHL Ecommerce

For Singapore, we prefer to send via Aramex & Teleport

Our customers' privacy is the utmost importance to us. All submitted personal and payment information are encrypted for your security. We will not leak or release the customer information to a 3rd party or marketing firm. We use industry-standard tls encryption to ensure your personal information is safe.

All MYJN orders are processed in Malaysia ringgit (MYR). A currency converter is a convenient tool for your reference only.

We accept payment from major credit cards, debit cards that you can pay via PayPal. Also, we use billplz that you may pay thru Malaysia online banking. We do accept manual payment too.

Prior to confirming your order, kindly carefully review the total amount and content(s) within your cart. You should receive an email confirmation containing your order number and receipt immediately.

Yes, we could definitely do that for you as long as your first order hasn’t been shipped out. Kindly please drop us an email with your both order IDs and we will arrange it for you. We will send you the tracking number once we dispatch out your order. 

Contact us

All items are will be packed in a MYJN Jewelry Box. Our packaging includes a classic black paper box, a white MYJN Jewelry Box with wrapping papers. 

In a time of increasing environmental awareness, we only use eco-friendly, biodegradable material as our packaging.

Also, please note that we will fit up to 3 items in a jewelry box, unless it's the order stated for gifting purpose. - may the forest be with you

It is ! We want to make unboxing experience special for everyone, even when it's a gift for yourself!

Each order comes with a handwritten card with your name on it. 

No invoice will be attached, if you need the invoice attached, kindly please do let us know. 

Except for a gift note or special request is included, the name in the shipping address will be written on the handwritten card. 

If you are buying for someone special to you and would like to request our gift-wrapping service, no worries, we'll definitely do this especially for you with just RM9.90. Our gift-wrapping includes a small bouquet of flowers ( variety changes monthly ), a handwritten card and a black organza gift bag. 

What you need to do is just add our gift-wrapping service to your cart. 

For those wishing to have further requests, please do contact our support squad. 

Unfortunately, we are not customising jewelry at the moment,  what if we do, we’ll definitely come back to you! Also, you could sign up for our newsletter for any latest updates that you wouldn’t want to miss! 

All item's descriptions will tell you what each of our pieces is made of.  For more details of each material, you may visit our material & care page. 

We will never make your skin green! Most of our pieces are hypoallergenic.

Most of our products are not containing nickel, copper, brass or other unsuitable materials that may turn your skin a nasty green. You'll be happy to know that most of our pieces are nickel and brass free.

For more details of materials, you may visit our material & care page. 

Our jewelry is special. We have 4 kinds of variants, Gold Vermeil, Sterling Silver, Freshwater Pearls and Stainless Steel.

It is delicate by nature of being small and we encourage customers to take extra care when wearing it daily. An easy tip is taking off your rings when you are doing rough handwork that may damage the shape and the top layer of a ring.

We also recommend taking your jewelry off while washing or sanitising your hands, showering, exercising and sleeping. However, stainless steel jewelry may wear during shower.

Be sure to store it in the pouch and box when not wearing your jewelry, This helps prevent scratching and maintains colour for vermeil and silver pieces.

Avoid spraying perfume or applying creams directly onto your jewelry, or even better, always put your jewelry on last before heading out the door. 

For more Material & Care details. 

It depends on the jewelry’s material you chose. As we have 4 kinds of variants, Gold Vermeil, Sterling Silver, Freshwater Pearls and Stainless Steel. Different materials have their own care instructions. 

Just go through our Material & Care page and follow a few simple steps to prevent and remove tarnish. 

For our jewelry, we will mention or describe the size details in our product page. Most of our pieces come in a general size that would able to fit most of the people.

The average ring size available for women ranges from size 4 to size 9.

The most commonly purchased women's rings range between size 5 and size 7. Size 6 is the most popular. MYJN range from size 5 to 7 and it’s adjustable for size 5.5 – 8.

Wrap string or paper around the base of your finger.Mark the point where the ends meet with a pen.

Measure the string or paper with a ruler (mm).Pick the closest measurement on the ring size chart to find your ring size.

The ring should fit your finger comfortably: snug enough so it won't fall off, but loose enough to slide over your knuckle with relative ease. 

Find your perfect ring size with our ring size chart. 

We guarantees your jewelry to be free of manufacturing defects. Manufacturing defects can include clasp breakage, missing pavé stones, loose diamonds or loose prongs. Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage.

We provide free gemstone settler services if you may provide the fallen gemstones or we have the additional gemstones in between 90 days after delivered. If not, fees might be charged based on the material. 

If the jewelry are exhibiting a genuine fault ( gold layer fades, stone falling, break in shape ) in between 30 days after delivered even with your proper care, we will provide a exchange once the inspection done. 

For more details of our Warranty & Repair policy, kindly please go through our WARRANTY, RETURN & EXCHANGE page. 

 

Making our customer satisfied is always our priorities as we wouldn't want you to have something that you wouldn't like it as well. And if you are keen to return your item, we're happy to help. Just drop us an email and we’ll take you through the process.

At MYJN, we are sure that you will be satisfied with your product. Every item will be inspect before it dispatch to our customers. We are proud to offer our customers a quality product.

However, if for any reason you are not satisfied with your product we offer an exchange with similar price item. Our exchange policy will cover you for 14 days after delivery. We do not offer refunds or exchanges after this 14 days period has expired.

Only items that were delivered genuinely faulty will be accepted for a return, exchange and refund, which will first be evaluated and approved by MYJN.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All the pierced earrings and products cannot be returned or exchanged after they have been shipped due to hygienic reasons. 

For more details about Return & Exchange, please do visit our Warranty, Return & Exchange page. 

Just sign up to our reward program and once signed up, we'll be giving 1500 MYJN $ instantly. This reward program does not require any top-up or deposit credits into the customer account.

Accumulation of myjn $
Earn myjn $ while you shop. Every rm1.00 purchase entitles you 10 myjn $. Accumulated myjn $ at point of purchase will be updated by following day. It may only be available for redemption on subsequent days. If you are past purchase customers, you may log in and track your past purchase history and redeem the myjn $.

Redemption of myjn $
Buy more, pay lesser. Redeem your myjn $ with no minimum purchase or spent.

Earn MYJN $ while you shop. Every rm1.00 purchase entitles you 10 MYJN $. Accumulated MYJN $ at point of purchase will be updated by following day. It may only be available for redemption on subsequent days. If you are past purchase customers, you may log in and track your past purchase history and redeem the MYJN $.