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Frequently Asked Questions
Here are answers about choosing a piece, placing an order and looking after what you own.
Choosing MYJN
Sculptural jewellery and objects, with particular attention to proportion, movement and how a piece feels when worn. The work includes sterling and fine silver, gold vermeil, pearls and jade, alongside combs in horn and acetate. We give the photograph and presentation the same attention, so you can meet the piece properly before it becomes yours.
How a piece sits and moves matters as much as how it photographs. A design that will not wear as intended is withdrawn, even when people like the picture. Every piece is checked, cleaned and prepared by hand before packing. That attention continues after it leaves: cleaning is complimentary for as long as you own it, and you come directly to us when you need help.
Signatures brings together our best-loved pieces; Latest Work what we are making now. Begin with something you can picture wearing often. Check its measurements against a piece you already own, especially if you are choosing a larger form. You do not need to begin small if a bolder piece feels more like you.
MYJN is a small jewellery house, not a luxury label, and the difference matters. The standard is a luxury standard: precious metal through and through, hand-checked, boxed in paper made from harvest by-products, cleaned free for life. The price is not, because we keep a thin margin and sell direct. People call it quiet luxury; we call it the way the house works.
The pieces that take longest and look like no one else's: hand-picked stones, twenty or more drafts, an hour or more at the bench for each piece. Atelier pieces are made for you after you order, in about seven working days unless one is in stock. The Antoinette earring, tried in five wires before its line of jade moved the way it should, began here.
MYJN's collections, each from one idea: La Petite Cuisine began over a dish of pasta in the Galerie kitchen; The House Collection began with the bark and staircase of the house itself; the Spring and Summer rituals. A Chapter arrives when there is something worth making, not on a calendar.
People in Malaysia, Singapore and Hong Kong mostly, and one customer as far as Iceland. Our longest-standing customer has placed twenty-nine orders since the early years. Tatler, L'Officiel, Options The Edge and Grazia Malaysia have featured the pieces; the list is on Seen. Many people who buy once come back, which is the measure the house goes by.
Atelier gives us room for more involved constructions, experiments with movement and pieces that take longer to make. The Antoinette earrings, for example, were tested with five different wire materials to find the movement we wanted. Our permanent and seasonal collections receive the same attention to materials and finish; Atelier allows a different kind of work.
No. We do not provide individual laboratory certificates or gemstone grading reports. Each product page names the material used, including the type of pearl or jade. We select for colour, shape, surface and how the materials sit together in a piece. For more about our cultured pearls, nephrite jade and other stones, see Materials & Care.
Yes. Our silver pieces use sterling silver, S925, or fine silver, S990 and S999. MYJN gold vermeil has at least 2.5 microns of real 18-karat gold over sterling silver; selected pieces are solid 18-karat gold. We also work in brass plated with gold, silver or rhodium, identified as brass on its product page. The material and finish are stated for each piece. Materials & Care explains the differences.
The house
MYJN was founded in Penang in 2017 and is based in a house in Petaling Jaya, Selangor, Malaysia. The pieces are designed there, cast by partner workshops we have worked with for years, and finished, checked and packed by hand at the house. MYJN Galerie, in the same house, receives visitors by appointment.
Because every piece is checked by hand at the house before it leaves, and what we cannot watch, we do not send. Selling direct is also how the price stays where it is: no middleman's margin, a small team, and the difference given back as frequent sales rather than a higher ticket.
Better stones, a collection for the bride, more objects for the house, and, next year, a book of MYJN's story, pieces and works. Nine years in, the house is still small by choice.
MYJN piece begins with materials chosen responsibly, from recycled silver and recyclable packaging to pearls and metals sourced with care. For us, quiet luxury also means accountability: creating jewellery that not only lasts but also respects the people and processes behind it. When you choose MYJN, you invest in design that feels good to wear and right to own.
Yes. We prioritise recycled sterling silver, brass, steel wherever possible and continue to expand responsible sourcing across our materials.
Small adjustments to existing designs, such as length, are sometimes possible on pieces in stock or on pre-order; write before ordering. We do not take bespoke commissions at present, so that batches ship on time. If a size or metal is not offered, we will usually suggest an alternative form.
Yes, at MYJN Galerie in Petaling Jaya, by appointment. Book through the Visit page and we confirm a time. The house is the only place the pieces are shown, and the people who made them are the ones who show them.
Press and stylists, yes: images, loans and interviews through Seen. Stockists and wholesale, no. Collaborations, rarely; the founder works alone and is better at the making than the meeting, which we know is a weakness. If a collaboration would help the house, the door is open.
Cleaning is free for as long as you own the piece, at the house or by post. The Workshop repairs and reshapes what it can; replating is no longer offered. The full care record is on Materials & Care; warranty terms will be on After-Sale.
Fit, wear and care
The Size Guide shows how to measure a ring you own and lists our sizes. A ring sizer kit can be ordered from the site for the most exact result. Open rings and cuffs are not made to be bent at home, so order the size rather than planning to adjust.
We do not offer resizing for the Classic Collection. Choose from the sizes listed on the product page and use our Sizing Guide before ordering. For another design or a different adjustment, send us the piece's name and what you need. We will confirm what is possible before you buy; if that design cannot be adjusted, we can help you consider another form.
Yes. Choose a form that fits your day: consider its weight, movement and how it sits against your skin. Remove jewellery before exercise and sleep to protect it from friction, catching and bending. A gentle wipe after wearing and separate storage help keep it ready for the next day. Our Materials & Care explains what each material needs, including advice for humid climates and sensitive skin.
For the finish to stay at its best, take your jewellery off before showering or swimming. Our protective finishes help with regular wear, but they do not make a whole piece waterproof. Repeated exposure to personal-care products, pool chemicals or salt water can affect its finish, pearls, thread or other components. If it gets splashed, blot gently and let it dry fully before storing.
Use the measurements on the product page alongside our Sizing Guide. For necklaces and bracelets, compare the stated length with something you already wear comfortably. For rings, measure the finger you intend to wear it on. If you are between sizes or unsure how a piece will sit, send us its name and your measurements before ordering.
Yes. Cleaning is complimentary for as long as you own your MYJN piece. We also assess repairs and adjustments according to the piece's material, construction and condition. Replating and vermeil refinishing are no longer offered. Send us the piece's name and a photograph before arranging a visit or posting it to us. For care at home, see Material & Care.
Silver can react with sulphur-containing substances in its surroundings, even while unworn; humidity can speed this up. A cloth pouch is not an airtight barrier, and putting jewellery away while damp or with residue on it can contribute. Protective coatings slow exposure but do not prevent every change.
Wipe gently with the supplied care cloth. If the mark stays, appears within the first weeks or is uneven, send us a daylight photograph. A colour change may be tarnish, residue or wear to a finish; we will assess it before advising what to do. General cleaning is complimentary for as long as you own the piece.
On our hinged hoops where the thin post clicks into a receiving hole, a loose closure can sometimes need a small adjustment.
Remove the earring first. With the clasp open, gently nudge the thin post slightly upward with a fingertip to make the closure firmer, or slightly downward to loosen it. Close it and check that it holds securely before wearing. Adjust the post only; do not squeeze the hoop or use pliers.
This advice is only for that clasp design. If the post looks damaged, the closure will not hold or you are unsure which part to move, stop and send us a photograph rather than bending it further.
Of course. Write to help@myjnofficial.com with the pieces you are considering and what you would like to know. Measurements, how you plan to wear a piece or a date you are buying for can help us give a useful answer. If it concerns an existing order, include the order number too.
Write to help@myjnofficial.com with your order number if you have one. We reply within one working day, and usually sooner. Our colleagues do not work weekends or overtime; that is a rule of the house, not a gap in it. If your message is answered on a Saturday, it was the owner, replying because he saw it. The colleague who follows up on Monday may be a different person, with the whole thread in hand.
It depends on the design, and we always state it clearly on each product page. If “single” is in the name, the earring is sold individually, for example, our ear cuffs. Earrings without “single” are sold as pairs. If you’d like more than one of a single piece, simply update the quantity in your cart before checkout.
Both, depending on the design. Check the product description for whether the price is for one earring or a pair. If a design is sold individually and you would like two, select a quantity of two.
Orders & delivery
The product page shows whether a piece is in stock or available for pre-order.
Availability - Usual time before dispatch
In stock - The same or next working day
Pre-order - Around 7 working days; made in batches
Atelier, made to order - Around 7 working days
Atelier, in stock - The same or next working day
These are preparation times. Delivery begins after dispatch. Follow any different timing stated on the individual product page.
A delivery estimate based on ready stock may not include the preparation time for a pre-order or made-to-order piece. These pieces usually need around 7 working days before dispatch, followed by delivery to your destination. Follow any different preparation time stated on the product page. We email tracking when the order is dispatched. If the dates shown conflict, send us your order number so we can confirm the timing for your order.
Yes. Malaysia, Singapore and Hong Kong are MYJN's home markets, with prices and shipping shown for each, tracking on every parcel and nothing to pay on arrival. Orders to other countries can be placed; returns from outside these markets follow the same fourteen-day policy, with shipping and any customs on the way back paid by you.
Destination - Estimated delivery after dispatch
| Malaysia | 1–2 days |
| Singapore | 1–3 days |
| Hong Kong | 3–5 days |
Allow for the preparation time above if your order includes a pre-order or made-to-order piece. These are estimates, so if you are choosing for a particular date, ask us before ordering.
Yes, through a courier you arrange to collect from our house in Petaling Jaya during working hours. Contact us before booking so we can confirm that the pieces are in stock and your order is ready. Pre-order and made-to-order pieces need to be completed first. The delivery timing then depends on the courier you book.
For deliveries to Malaysia, Singapore and Hong Kong, you will not be charged additional duties or other fees when receiving your MYJN order. This is separate from any delivery charge shown at checkout. For another destination, ask us about the arrangements before ordering.
Enter your delivery address at checkout to see the available shipping options and charge before paying. If your destination is not available, write to us with the country and postcode so we can check. We will confirm what is possible before you place an order.
By default, we send an order together once all its pieces are ready. If you need an in-stock piece sooner, ask us about a separate shipment before ordering. Additional shipping charges apply to split shipments.
In the MYJN box of the season, made of paper from cocoa, olive, cherry, coffee or hazelnut by-products, with the pouch, the Magnolia care cloth and a card that stays blank unless you asked for words on it, inside a kraft paper box. No prices on the items or the slip. The boxes have their own page, Provenance, because people keep them.
Some continuing designs are made again in batches and become available for pre-order. A retired or archived design is different: it has finished its run and is not scheduled to return. If the status is unclear, send us the piece's name. We can check whether another batch is planned or help you find a related form.
Email us as soon as possible with your order number and the change you need. In-stock orders can leave quickly; we will check where yours is in preparation and confirm what can still be changed. Contact us in the same way if you need to cancel. Please wait for our confirmation before treating the order as changed or cancelled.
We email your tracking details when the order is dispatched. Tracking may take a little time to update after the courier collects it. If the parcel is delayed, marked delivered but missing, or arrives damaged, email us with your order number. For visible damage, include photographs of the parcel and its contents, and keep the packaging while we look into it.
Yes. All payments are processed through secure, encrypted gateways such as Stripe, PayPal, and major banks. We never store your card details on our servers, so your information remains fully protected every time you shop with us.
All orders placed with MYJN are processed exclusively in Malaysian ringgit (MYR).
Please note that the automatically IP-tracked currency converter serves as a convenient reference tool only.
We accept payments from major credit cards and debit cards that you can pay via Stripe.
Also, we use eGHL, where you may pay thru Malaysian online banking ( FPX ), E-Wallet and DuitNow.
We do accept manual payments too.
Prior to confirming your order, kindly carefully review the total amount and content(s) within your cart. You should receive an email confirmation containing your order number and receipt immediately.
By default an order ships together. Separate parcels can be arranged before you order, at the additional shipping cost.
Write with your order number and, for damage, a photograph of the parcel and the piece. [We take it from there with the courier and make it right; you do not deal with the courier yourself.] A return parcel is your responsibility until it reaches us, which is why we ask for a trackable courier.
Payment & offers
We accept credit and debit cards through Stripe, as well as FPX online banking, supported e-wallets and DuitNow. The options available for your order appear at checkout. PayPal is temporarily unavailable.
We do not offer a separate first-order discount. Our minimum-spend offers apply automatically to qualifying orders in the cart and at checkout, whether it is your first purchase or a return visit. No promo code is needed. Check the current offer's terms and your order total before paying.
Yes. The same discounts are available online and at MYJN Galerie, with the same qualifying spend and offer terms. You can see the pieces and try them on before choosing without missing the online offer. Please arrange a visit.
Because loving a piece and being able to buy it are not always the same thing. Our offers help more people who appreciate the work bring a piece into their lives, with the same attention to its materials, finish and presentation. Rowan writes about this choice in The MYJN Note.
Returns and exchanges
Yes, for eligible pieces that are unworn, unused and in their original condition. Contact us within 14 days of delivery.
Non-sale purchases can be returned for a refund to the original payment method, subject to a 25% restocking fee. Eligible discounted purchases can be returned for store credit or exchange. Eligible returns taken as store credit or an exchange have no restocking fee; shipping charges still apply.
Earrings, Objects and customised or altered pieces are excluded from change-of-mind returns. Return the original packaging and any accompanying complimentary gifts. Please read the full return conditions before ordering. If your piece arrives faulty, the separate answer below applies.
Exchange it within fourteen days, at no fee: write with your order number and the size you need, and if it is in stock it ships when your return arrives. Open rings and cuffs should not be bent at home; small adjustments on some designs are possible, so ask before you try.
For a change-of-mind return or exchange, you pay the return shipping and may use the courier you prefer. Delivery of an exchange is also at your cost. We recommend a tracked service and keeping your proof of postage. If your piece arrived faulty, we cover the return and replacement shipping instead.
Email us with your order number and clear photographs of the concern. We will review it with you and arrange the next step. For a faulty piece, MYJN covers the return and replacement shipping costs. We can also help arrange a courier where collection is available. Contact us before booking a return so we can coordinate it with you.
Write to [help@myjnofficial.com with your order number, the piece you wish to return and whether you would prefer a refund, store credit or exchange. You do not need to explain a change of mind. We will confirm eligibility and send the return instructions before you post anything.
Yes, within the same fourteen days, for another size, style or material, with no fee. If the new piece is in stock it ships as soon as your return arrives; if it costs more, we send a secure link for the difference; if you would rather take your time, store credit holds the full value. Write first with your order number.
Earrings of every kind, for hygiene. Objects. Customised or engraved pieces. Gift cards, which can be exchanged but not refunded. Pieces altered after purchase. Discounted pieces can be returned for store credit or exchange but not refunded. Every product page says which applies before you buy, and the full list is on Return and Exchange.
We inspect and process a return within seven to ten business days of receiving it. Store credit is issued within one to two working days of approval. A refund to your original payment method takes a further five to ten business days to appear, depending on your bank or payment gateway.
Yes, within fourteen days of delivery, for exchange or store credit, if it meets the return conditions; gifts are not refunded to money, to protect the person who bought them. We handle gift returns discreetly, and the sender is not told unless it cannot be avoided.
Because a returned piece never goes back on sale: it is checked, then stored or melted, and that is only not waste if returns are few. So we give you everything first, the metal, finish, measurements and photographs from more than one angle on every page, among the fullest you will find in Malaysia, Singapore or Hong Kong, so that you can decide once. We keep a thin margin and give it back as frequent sales instead of pricing for returns. Store credit and exchanges carry no fee; a refund carries the fee that a piece we cannot resell has cost. Earrings are final sale for hygiene, as they are almost everywhere.
Gifting
Yes. Every MYJN order comes with a gift box, whether you are buying for someone else or for yourself. Our standard presentation includes a pouch, a care cloth and a card. Prices are not shown on the items or packing slip.
Additional complimentary wrapping is offered for seasonal events; the presentation changes through the year. Extra gifts with purchase follow the terms of the relevant offer. See the boxes and the story behind them in [Provenance]
Yes, we can include a personal message and send the order to your recipient. Use their delivery details at checkout. For a message, email us the wording with your order number as soon as you have ordered, so we can confirm it before dispatch. If timing is important, contact us before placing the order.
We blend it ourselves. The fragrance changes from time to time, so a parcel you receive today may not smell quite like one you remember. It is one of the things we make for the experience of opening a MYJN order. If fragrance is a concern, please speak to us before ordering.
Our presentation includes paper boxes and cards, with a cotton-linen pouch for the piece. The Husk editions use a special kraft paper, which incorporates agricultural by-products such as cocoa husks and coffee silverskin. The boxes are made by the same sifu, year after year. [Practice]
We make in small batches, send recoverable silver for refining and design boxes to be kept and used. Detailed measurements and photographs help you choose before ordering, which can avoid unnecessary journeys and repacking. These are practical choices we can describe; [Practice] sets them out, including the materials we use and what happens to returned pieces.






