"We also want to be honest about how we work. We truly value our team’s well-being and work-life balance. That's why we don't expect anyone on our team to reply after hours or on their days off. We know this may cause some delays in responding, and we sincerely apologize for any inconvenience.

Please be assured that every message, email, and DM will be answered with care once we’re back. At the same time, we understand that occasionally our replies may not meet your expectations. We care about your feelings and are always working to do better. From time to time a new colleague or intern joins us, and they may not yet be fully familiar with our voice or way of working.

We see those moments as part of learning, and we take them seriously so that every reply feels respectful and thoughtful. Thank you for giving us the time to respond well and for supporting the people who make your pieces."

"As a token of our appreciation, we create our own gifts in small runs, shaping each one with the same care as our jewellery. These tokens are never just decorative; we want each one to be something you can hold, use, and keep. Before each gift is finalized, we sketch, test materials, and try many variations.

Often we make more than ten versions before selecting only a few to share. Each one carries a piece of our time, thought, and effort. These gifts are our way of saying thank you for standing with us, and we hope you will continue to love MYJN and support our work. That same devotion drives me every day.

Every morning I wake up thinking about what’s next for MYJN, whether it’s a new product launch, a new collection, a new campaign, or a new story to tell. I also think about how to make my colleagues’ work easier, how to improve every touchpoint of your experience, and how to carry more of the stress so my team doesn’t have to. My goal is to create space for them to work with focus and care, while I hold the weight behind the scenes."

"Since day one, we have worked with sterling silver. Over the past ten years, the price of silver has risen by about forty-six percent, reaching around twenty-nine dollars per troy ounce in August 2025, with a peak above thirty-two.

With silver prices so high, it isn’t easy for us to keep offering discounts or to avoid raising prices. We produce in small batches, never mass-produce. Each design is discontinued after a limited number of pieces.

We intentionally keep the brand niche, which means I stay closely involved in every aspect to preserve the spirit behind it. Yet we continue to offer discounts because we want our pieces to remain accessible.

We are a Malaysian brand, and we want you to enjoy fair pricing on sterling silver while we hold ourselves to high standards of design and finish. Many of you return time and again. For you, we’re willing to keep our margins thin, making sure each piece stays within reach and never becomes a burden."

"Alongside silver, we explore other materials to suit different preferences. No matter the material, everything we design speaks the same language of minimalism, fluid forms, clean lines, smooth surfaces, and clear structure.

We run a small, low-impact operation and strive to build an environment where each colleague can grow and be well-paid. Every upgrade we make, from design to packaging, carries a cost. All our boxes are recyclable, and with each new round of packaging, we introduce improvements for the next order.

If you’re a returning customer, you’ll notice a new experience each time you shop with us. Even the website you’re browsing has been tuned line by line. I’ve spent years immersed in its code, scripts, snippets, and stylesheets. There are nights I don’t sleep at all, working until five in the morning to check one line at a time, just to make sure your experience here feels smooth.

If you’ve shopped with us before, you may already know that we often reply immediately, whether I’m in the office or off duty. After all, behind every piece, every discount, every box, and every reply lies the same intention: to keep MYJN close, to keep it accessible, and to keep it true."