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The Concierge


For all shipping inquiries, please visit our Shipping Page for detailed information
For other common questions, check our FAQ Page for quick answers.


Customer Care

enhance your experience


During Merdeka, Malaysia Day and holiday periods, our inbox is busier than usual, so replies may take a little longer. Customer Care is available Monday to Friday, 10:00 to 18:00 MYT (UTC+8).

We truly value our team’s well-being and work-life balance, which is why we don’t expect them to reply after hours or on their days off. We sincerely apologize for any inconvenience caused. Please rest assured that we will diligently attend to all your messages, emails, and DMs upon our return.



Alternatively


Click on the links below for additional assistance:

size guide

shipping information

warranty & f.a.q

return and exchange

jewelry care


Hey, if you’ve worked with Customer Care and still feel we haven’t met your expectations, I truly want to know and help. Email me at jun@myjnofficial.com and I’ll look into it personally.