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During Merdeka, Malaysia Day and holiday periods, our inbox is busier than usual, so replies may take a little longer. Customer Care is available Monday to Friday, 10:00 to 18:00 MYT (UTC+8).
We truly value our team’s well-being and work-life balance, which is why we don’t expect them to reply after hours or on their days off. We sincerely apologize for any inconvenience caused. Please rest assured that we will diligently attend to all your messages, emails, and DMs upon our return.
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Click on the links below for additional assistance:
Hey, if you’ve worked with Customer Care and still feel we haven’t met your expectations, I truly want to know and help. Email me at jun@myjnofficial.com and I’ll look into it personally.