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The Concierge


For all shipping inquiries, please visit our Shipping Page for detailed information
For other common questions, check our FAQ Page for quick answers.


Customer Care

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Our friendly care team are available for support Monday – Friday from 10am to 6pm ( GMT+8 )

Kindly note that response times may be delayed during non-working periods, such as off-days and public holidays. We sincerely apologize for any inconvenience caused. Please rest assured that we will diligently attend to all your messages, emails, and DMs upon our return.

"We truly value our team’s well-being and work-life balance, which is why we don’t expect them to reply after hours or on their days off. We genuinely appreciate your patience and understanding. "

Thank you for your support—it really means a lot to us."



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Click on the links below for additional assistance:

size guide

shipping information

warranty & f.a.q

return and exchange

jewelry care

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