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After-Sale Services & Warranty

At MYJN, your trust is everything. Whether your MYJN piece is new or cherished, we stand behind our commitment to exceptional quality, craftsmanship, and lasting beauty.

 

Our Warranty Coverage

We proudly guarantee the structural integrity and quality of our jewellery:

  • Stainless Steel Pieces : 365-day warranty, including fading protection.

  • Gold Vermeil, Brass, Sterling Silver Jewelry : 180-day warranty.

  • Gold Vermeil, Brass, Sterling Silver Rings : 90-day warranty.

 

What's Covered

  • Stone Replacement : In the rare event a stone becomes dislodged, we’ll replace it free of charge.

  • Structural Quality : We guarantee against manufacturing defects such as broken bands or joints.

  • Clasps & Settings : We will repair or replace clasps or setting issues reported within the warranty period.

  • Cleaning & Tarnish Remova l: Complimentary professional cleaning and anti-tarnish treatment, including protective barrier recoating.

Our gemstones are uniquely natural. Variations in color, texture, or inclusions are not defects but celebrated characteristics making each piece personal and irreplaceable.

 

Complimentary Cleaning & Jewellery Care

Jewellery should remain timeless, both in design and appearance:

  • Free Professional Cleaning : Available in-store or via mail-in service.

  • Polishing Services : Minimal cost to restore brilliance.

 

Initiate a Repair

If your jewellery needs attention, we’re here to help:

  • We repair or replace your piece with equal or similar value. If unavailable, we'll closely collaborate to find a suitable alternative.

  • Complimentary Polishing : Restore shine, remove tarnish, refresh your piece.

  • Clasp Repair & Gem Resetting : Free within 30 days of delivery if original or matching stones are available. After this period, minimal material-based fees may apply.

 

Outside the Warranty Period?

If your piece falls outside our warranty, don’t worry. We offer repair services at a modest fee—because every MYJN creation deserves lifelong care.

 

Free Cleaning & Inspection

Your jewellery deserves ongoing care to keep its brilliance. Schedule a polishing appointment or contact us to arrange your complimentary cleaning—we’re dedicated to ensuring your MYJN pieces last beautifully for years.

 

Steps to Make a Warranty Claim

  • Contact Us : Reach our team at help@myjnofficial.com or through our website contact form.

  • Provide Proof of Purchase : Attach your order confirmation or receipt.

  • Share Visual References : Include clear images or videos illustrating the issue.

  • Assessment : Our team carefully reviews your request and may ask for additional details.

  • Resolution : If covered by warranty, we’ll clearly guide you through repair or replacement.

    Please note, return and delivery shipping costs are customer responsibilities. We recommend using a reliable, tracked courier. Repairs on pieces altered by other jewellers are not accepted.

 

Lost Jewellery

We understand losing a cherished piece is disheartening. While we currently can't replace lost jewellery, we're pleased to offer a special rate for your next order. For earrings, many designs are sold individually, making replacement simpler and more affordable.

Just reach out—we're always ready to assist.

 

Always Here for You

Thank you for choosing MYJN. Your confidence inspires us daily. If you ever need assistance, our dedicated team is always available at help@myjnofficial.com. Your satisfaction is our promise.