The Concierge
We will hear you out.
help@myjnofficial.com + Your Order Id
Hello.
help@myjnofficial.com
Say Hi
jun@myjnofficial.com
Select Store Pickup at checkout. Wait for your Ready for Pickup email. Before coming, email us with your order number and planned collection date and time. Upon arrival, collect your order directly from the pickup door.
We’re here for you
Mon to Fri, 10:00 to 18:00 MYT (UTC+8)
We truly value our team’s well-being and work-life balance, which is why we don’t expect them to reply after hours or on their days off. We sincerely apologize for any inconvenience caused. Please rest assured that we will diligently attend to all your messages, emails, and DMs upon our return.
If you’ve spoken with our customer care team and still feel something wasn’t right, we’d truly like to make it better. You can reach us at feedback.
Your experience matters deeply to us, and our team will personally look into it with care.