Thank you for choosing us. We look forward to serving you and helping you find the perfect piece that embodies your style and elegance.

We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product.

We’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we'll work together to find a resolution.

Every stainless steel/18k gold titanium steel piece is covered by our 365 days warranty,

All vermeil/sterling silver pieces are 180 days warranty.

Vermeil and sterling silver rings are 90 days warranty.

Gemstones are listed as unique in color and are not guaranteed to look exactly like the image. These characteristics are what make your piece unique and should not be considered a defect.

1. ALL

Stone Replacement: In the rare event of a stone becoming dislodged, we will replace it free of charge.

Metal Integrity: We guarantee the structural integrity of our jewelry, covering any defects in the metalwork.

Clasp and Setting: Should there be any issues with the clasp or setting, we will repair or replace it within the warranty period.

Tarnishing : Free cleaning and removing tarnish, with our anti-tarnish jewelry solution. Coat with a jewelry protective barrier spray to prolong and protect the jewelry.


2. GOLD VERMEIL / STERLING SILVER

Tarnish or oxidation is normal for sterling silver and gold vermeil - a natural process that can affect its appearance over time. It can affect any gold or silver jewelry, including what we often think of as solid or pure gold.

The good news is that removing tarnish from gold vermeil and sterling silver pieces is a breeze.

Simply use a mild jewelry cleaner solution or a soft cleaning clothes to gently clean the blackened or darkened areas.

3. Extra care for vermeil and silver pieces:

1. KEEP IT DRY

2. STORE IT PROPERLY

3. CLEAN IT REGULARLY

However, please note that the warranty does not cover lost or broken items, scratches that come with normal wear and tear, improper use or storage of your product, or any modification to your product done by a third party outside of MYJN.

If your piece is outside our Carefree Warranty don't worry; we can still service your piece with our Repair Service, by applying a small charge.

If your jewelry ever needs repair or replacement, we will do it.

We will, at our discretion, repair or replace the item with one of equal or similar value. In cases where the exact item is unavailable, we will work closely with you to identify a suitable alternative.

We provide free jewelry polishing service, removing tarnish and oxidation etc.

We also provide free broken clasp repair/replacement and gemstone settler services if you may provide the fallen gemstones, or we have the additional gemstones in between 90 days after delivery.

If not, fees might be charged based on the material. The cost of the return & parcel delivery will be borne by the customer.

We recommend shipping the parcel with the most cost-effective shipping that is available, which must include tracking.

We reserve the right to refuse the repair request if in our opinion that the pieces have been altered by another jeweler.

Please note that we are currently not able to facilitate any repairs for customers that wish to return after warranty period.

We want to make sure your jewelry stays in perfect condition and shines like new. You may schedule an appointment with contact us.

Contact Us: Reach out to our dedicated customer support team via email at help@myjnofficial.com or through our website's contact form.

Provide Proof of Purchase: You will be required to furnish your proof of purchase (receipt or order confirmation) along with a detailed description of the issue.

Provide references: Kindly share any available visual documentation, such as images or videos, that depict the concerns related to the product's quality or performance.

Assessment: Our expert team will carefully evaluate your claim, and, if necessary, may request additional information or photographs to assess the defect accurately.

Resolution: If the issue is determined to be covered by our warranty, we will provide clear instructions on how to proceed with the repair or replacement.

We understand how frustrating it can be to misplace your jewelry, but as a small, growing company, we are unable to replace lost jewelry at this time.

However, we might provide you with a great offer on your next order. We do sell our earrings in single pieces; you may purchase them with us if you lose them.

MYJN jewellery is primarily made in our Kuala Lumpur, Malaysia-based atelier. One of our three jewellers will be making your piece especially for you.

A small selection of our styles are also manufactured offshore.

Due tothe small size of our inventory, 70% of our pieces are made-to-order. We will replenish the pieces as quickly as possible, within 7 working days.

Also, we will discontinue some of the items in time. It will be listed in the "going-gone" collection. Once it sells out, it will never be back in stock.

Yes, we offer a personalized experience through our customization services. Whether you are selecting specific gemstones or tweaking a design, our team is dedicated to creating a piece that resonates with your unique style and preferences.

Most of our pieces are finished by hand. While we focus on handcrafting, offering every size and metal isn't logistically feasible. To maintain our high standards, we curate popular sizes and metals.

If we can't offer one ring or necklace in a particular size or metal, we may have an alternative style to suggest. 

Please email our incredible support squad with any questions!

We release permanent collections throughout the year, launching them each week.

Each one is inspired by a unique theme or concept.

This approach ensures a constant infusion of fresh designs while maintaining the high standards of craftsmanship and quality that define our brand.

Yes, ethical sourcing is at the core of our brand values. We are committed to responsible and sustainable practices, ensuring that our materials are sourced from suppliers who adhere to strict ethical and environmental standards.

It varies from earring to earring but we always specify it on the product page. Any earring with the word "single" in it, is, of course, sold as a single. For example, our ear cuffs are sold in single pieces.

To order multiple pairs of earrings sold as singles, please adjust the quantities in your cart.

If your jewelry ever needs repair or replacement, we will do it.

We will, at our discretion, repair or replace the item with one of equal or similar value. In cases where the exact item is unavailable, we will work closely with you to identify a suitable alternative.


We also provide free broken clasp repair/replacement and gemstone settler services if you may provide the fallen gemstones, or we have the additional gemstones in between 90 days after delivery.

If not, fees might be charged based on the material. The cost of the return & parcel delivery will be borne by the customer.

We recommend shipping the parcel with the most cost-effective shipping that is available, which must include tracking.

We reserve the right to refuse the repair request if in our opinion that the pieces have been altered by another jeweler.

We want to make sure your jewelry stays in perfect condition and shines like new.

We provide free jewelry polishing service, removing tarnish and oxidation etc.

You may schedule an appointment or send back the pieces by contacting us.

We work closely with many suppliers around the world to source the best-quality ethical stones and metals.

No, our precious metal collection ( vermeil / sterling silver ) do not contain nickel.

It is common for all gold-plated stainless steel pieces to potentially contain traces of nickel.

However, rest assured that our stainless steel collection is crafted with a safe and minimal amount of nickel.

Plating will wear off over time, depending on how often your piece is worn and how well it is cared for. To have your jewellery replated, please contact us for a quote.

Yes, we do! If you are an active first responder, medical professional, or military personnel, we're honored to offer you extra 10% off your purchase when you shop with a valid ID in-store or online.

For online purchases, please get in touch with us with your affiliated work email to receive a code.

Our domestic packages arrive in boxes with a craft paper sticker on the exterior.

In case you're hoping to surprise someone, there are no prices on items or on packing slips.

If your order come with a gifting box, you can expect our occasionally gifting box that come differently in every season.

The shipping and processing times depend on the items you're ordering. The status of each product (in stock, or made-to-order) is indicated on each individual product page.

In Stock - Shipping & processing timelines are usually within 1-3 business days from the date ordered.

Made to order - Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time ( around 7 working days to be processed. )

Yes, we offer a personalized experience through our customization services. Whether you are selecting specific gemstones or tweaking a design, our team is dedicated to creating a piece that resonates with your unique style and preferences.

We are glad to gift wrap your order or include a personalized handwritten note. Please leave any instructions for us at checkout.

In an attempt to reduce our carbon footprint, we do not include paper invoices in our packages.

The only receipt of purchase you will receive is the initial confirmation email with your order number.

If you wish to buy for someone else as gift, please input your own email address.

We will ship your entire order together, unless otherwise requested prior to placement.

Our customers' privacy is of the utmost importance to us. All submitted personal and payment information is encrypted for your security. We will not leak or release customer information to a third party or marketing firm. We use industry-standard encryption tools to ensure your personal information is safe.

All orders placed with MYJN are processed exclusively in Malaysian ringgit (MYR).

Please note that the automatically IP-tracked currency converter serves as a convenient reference tool only.

We accept payments from major credit cards and debit cards that you can pay via Stripe.

Also, we use eGHL, where you may pay thru Malaysian online banking ( FPX ), E-Wallet and DuitNow.

We do accept manual payments too.

Prior to confirming your order, kindly carefully review the total amount and content(s) within your cart. You should receive an email confirmation containing your order number and receipt immediately.