Yes, we ship worldwide. Options for express shipping are available too.

Shipping rates will be shown and will be auto-applied at checkout.

The shipping and processing times depend on the items you're ordering. The status of each product (in stock, or made-to-order) is indicated on each individual product page, as well as the estimated shipping date.

In Stock - Shipping & processing timelines are usually within 1-3 business days from the date ordered.

Made to order - Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed.

It depends on where you are. Orders processed here will take 1-3 business days.

We usually process orders within 24 hours in the non-peak season. If you need the parcel for gifting or are in a hurry, please kindly inform us of the arrangement.

Made-to-order pieces are usually completed in 7-14 business days.

Please note that all the orders will only be processed from Monday to Friday, weekends and Malaysia Public Holidays will not be included.

For Malaysia, Singapore & Hong Kong orders, we use express shipping under the supervise of our courier manager

Parcel usually arrives in -

West Malaysia: 1-3 business days after fulfillment

East Malaysia: 5+ business days after fulfillment

Singapore: 5 + business days after fulfillment

Hong Kong: 5-7 business days after fulfillment

International: 7-14 business days after fulfillment

We use all major carriers and local courier partners with Express Delivery only.

- For Malaysia, we prefer to send via Pickupp Malaysia

- For Hong Kong & Singapore, we prefer to send via Pickupp SG or Pickupp HK

- For International, we prefer to send via FedEx/TNT/Aramex

Not to fret, sometimes the parcel has been pre-scanned preemptively as delivered, but is still en route. The parcel typically will arrive within 24 hours of the status reading as delivered.

You’ll receive a tracking number in a separate email from your confirmation email.

If you have not received your tracking number for a pre-order item purchased within 14 working days (for pre-order items) of making your purchase, please drop an email with your order number to our support.

You can make changes to your shipping address before we fulfil your order. Just drop an email to help@myjnofficial.com with your order details and new shipping address.

We are sorry.

In some circumstances and busy seasons like public holidays, festive seasons such as Christmas, New Year and etc., there may be a delay of an extra few working days as the customs and carrier facilities are facing a heavy workload during this time of the season.

Local deliveries' tracking status usually updates within 3 working days when the courier service is facing an overwhelmed amount of parcels.

For international, it could be 5 working days during the courier’s peak season as the parcels will have to go through customs. All tracking information will not be updated until the package passes your country's customs or carrier facilities.

When the barcode on the package is scanned, tracking information is updated.

Note: Kindly contact the courier service if you have any inquiries on the delivery status and etc. as we do not have control over the shipping once the courier service has collected your parcel. The courier’s careline will assist you accordingly.

However, in cases of damage or loss during transit by the courier service, worry not as you may contact us and we will send you a new parcel after checking with the courier service.

Yes. we do offer self-collection, please contact our support help@myjnofficial.com to arrange the pickup duration on working days only.

Yes. we do provide same day delivery. The fees will be borne by our customers. You could also arrange a pickup to collect your parcel once the payment made and the items must be ready stock.

Please contact our support help@myjnofficial.com to arrange the pickup duration on working days only.

All orders ship with delivery confirmations which can be used to track your package, you may follow our estimation delivery date for your parcel. Kindly note that we cannot guarantee precise delivery dates.

Malaysia, Singapore, Hong Kong - duties are included. Taxes are applied at check-out according to the state/province of the shipping address.

Other international shipments - There may be duties and taxes incurred on your shipment that you will be responsible for.

Please note that MYJN does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office.

Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.