Please refer to the estimated shipping date on each product page to know when your order is expected to ship. If your order includes multiple items, they will be shipped together based on the latest shipping date.

Once dispatched, you can expect to receive your order within approximately:

Malaysia: 1 to 2 business days

Singapore: 2 to 5 business days

Hong Kong: 3 to 5 business days

Taiwan: 3 to 7 business days

Other countries in Asia: 5 to 7 business days

Rest of the world: 7 to 14 business days

If you need your items sooner, please select the priority shipping option at checkout. Kindly note that we do not ship on weekends or Malaysian public holidays.

• An optional white paper mailer / biodegradable courier bag
• A sturdy black parcel box, wrapped with bespoke paper label
• Each parcel is carefully lined with protective paper to ensure your jewelry box arrives safely and impeccably protected.
• Carefully lined with sugar paper to ensure your jewelry box arrives safely and impeccably protected.
• Individual Cotton Linen Pouches: Each piece comes in a protective pouch, with multi compartment.
• Eco-Gifting Box with Preserved Moss: Fits up to 3 jewelry pieces for sustainable purposes and adds a natural touch using natural reindeer moss.
• Seasonal Gifting Card: Includes a beautifully designed card for special messages.
• Jewelry Polishing Cloths: Complimentary cloths to keep your jewelry shining.
• An optional patented anti-tarnish strip to prevent oxidation and keep your jewelry sparkling new.

We ship worldwide, with express shipping options available.

Shipping rates will be shown and automatically applied at checkout.

We’re proud to extend our reach beyond Malaysia, Singapore, and Hong Kong—offering secure and reliable international express delivery via UPS or FedEx to the US, UK, Europe, Australia, and more.

Need assistance? Reach out to us at help@myjnofficial.com.

The shipping times provided are estimates only. While we do our best to deliver within the expected timeframe, actual delivery may vary depending on external factors.

We do offer Same Day Delivery within the Klang Valley area.

If you need this service, please email us as soon as possible to make arrangements.

You can update your shipping address anytime before your order is fulfilled.

Simply email us at help@myjnofficial.com with your order details and the updated address.

All made-to-order pieces will be shipped within 7 working days.

MYJN Atelier pieces are shipped via Priority or Express Shipping for faster delivery.

Yes, duties are included for orders shipped to Malaysia, Singapore, Hong Kong, and Taiwan. No additional taxes will be applied at checkout based on your shipping address.

For other international shipments, duties and taxes may apply depending on your country’s import regulations. These fees are set by your local customs authority and are not controlled by MYJN. We do not cover VAT, duties, or any import taxes imposed on the recipient.

We cover duties and taxes for most Asian countries. However, shipments to the European Union and other regions may be subject to additional fees, which will be the responsibility of the buyer. These costs must be settled at the customs office in your country.

MYJN will handle all necessary customs paperwork to ensure smooth clearance. For more details on import duties or taxes, please contact your local customs office.

We ship with Flash Express for all orders within West and East Malaysia.

For customers in Singapore and Hong Kong, we partner with Aramex and Teleport to provide reliable and efficient cross-border delivery.

Courier Contact Information & Working Hours

Flash Express (Malaysia)

Daily, 8:00 AM – 8:00 PM (including public holidays)

Customer Support:

03-2779 7388
customerservice@flashexpress.my www.flashexpress.my



Aramex ( Malaysia)

Working Hours: Monday – Friday, 8:30 AM – 6:00 PM (closed on weekends)

Customer Support:

+60 3-7613 0000
kulcustomerservice@aramex.com
https://www.aramex.com/my/en

Aramex (Singapore)


Monday – Friday, 9:00 AM – 6:00 PM
Saturday, 9:00 AM – 1:00 PM (Closed on Sundays)

Customer Support:

+65 6543 0300
www.aramex.com

Aramex (Hong Kong)


Monday – Friday, 9:30 AM – 6:30 PM
Saturday, 9:30 AM – 2:00 PM (Closed on Sundays)

Customer Support:

+852 3556 7000
www.aramex.com

Teleport (by AirAsia)


Monday – Friday, 9:00 AM – 10:00 PM
Saturday – Sunday, 9:00 AM – 6:00 PM

Customer Support:

help@teleport.asia
www.teleport.asia

Our delivery service in Malaysia operates from Monday to Sunday, while our fulfilment team works from Monday to Friday, excluding public holidays.

All orders—excluding personalised pieces, made-to-order designs, and items from our experimental collection—are prepared within 1 to 2 business days after order confirmation. This timeline may vary during peak seasons.

Personalised pieces have their own preparation time, which will be shown during checkout.

Please note, we do not deliver to P.O. boxes.

MYJN is not responsible for delays or delivery issues caused by external factors beyond our control, including those handled by our logistics partners.

A tracking number will be sent to your email once your order has been shipped. Please allow some time for the tracking information to update, as it may take a few working days depending on the courier.

To track your order, simply copy the consignment number and paste it into the tracking link provided in your email.

Have a MYJN account?

Log in and go to "My Orders" to view your order status. Once your order is packed and ready to ship, your tracking number will appear there as well.

No account?

No worries. You’ll still receive a confirmation email after placing your order, followed by a tracking email once your parcel is on its way.

If your order is packed over the weekend or public holiday, tracking will update on the next available business day.

Tracking updates for local deliveries may take up to 3 working days, especially during periods when the courier is handling a high volume of parcels.

For international orders, updates may take up to 5 working days during peak seasons, as parcels must pass through customs and carrier facilities before tracking information becomes visible.

Tracking is only updated once the package is scanned by the courier. If you have any questions regarding your parcel’s movement, we kindly recommend contacting the courier directly, as we no longer have control once the parcel has been collected. Their customer service team will assist you accordingly.

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Please note that we do not cover parcels that are lost, delayed, or stolen during transit or customs clearance. However, if such a situation arises, rest assured that we are committed to supporting you. We will actively work with our courier partners to resolve the issue and do everything we can to help your order reach you as soon as possible.

Customers are responsible for orders shipped to an incorrect address provided at checkout. If your parcel has already been fulfilled, re-delivery fees will apply. If you notice an error in your shipping details, please email us immediately. If your order has not yet been shipped, we’ll be happy to update it for you.

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Every MYJN order is carefully packed and securely wrapped to ensure it leaves our studio in perfect condition.

However, once the parcel is in transit, we are not responsible for any damage caused by handling, impact, or rough shipping conditions. If your parcel arrives damaged, we recommend contacting the courier service directly to file a claim.

Please inspect your package upon arrival and reach out to the shipping provider promptly if any issues are found.

Delays during customs clearance or transit are beyond our control. While MYJN is not responsible for external factors that may affect delivery time, we are committed to supporting you every step of the way.

We actively follow up with our delivery partners through email, SMS, and phone to help expedite your parcel. Customs-related delays are a normal part of international shipping and may require extra time due to inspections or processing procedures. Thank you for your patience and understanding.

Please check your tracking number to see which courier is handling your order. Our courier manager works to oversee deliveries and may assist in redirecting your parcel to a preferred location before or after the first delivery attempt.

For the most efficient support, we recommend contacting the local hotline of the assigned courier directly to arrange or update your delivery.