Return & Exchange Policy

 

At MYJN, jewelry isn’t just something you wear, it’s personal. Every piece we make carries our commitment to timeless design, lasting quality, and thoughtful craftsmanship. from the first sketch to the final polish, it passes through many hands, hours, and quiet decisions. Most are made-to-order, crafted slowly to honour your choice. If you’re here to return, we understand—and we’re still grateful. Thank you for supporting

 

14-Day Return Policy

 

14-day returns. Easy exchanges. Full-circle support.

 

• You have 14 days from the delivery date to initiate a return.

 

• Choose a refund (with 25% restocking fee) or full store credit—no questions asked.

 

• Our team handles every return personally, ensuring a smooth, respectful process from start to finish.

 

• Customers are responsible for return/exchange shipping. We strongly recommend using a trackable, insured courier.

 

Satisfaction Guarantee 

 

1:1 Faulty Piece Replacement

 

If your piece arrives with a manufacturing defect, we’ll replace it—no repairs, no delays.

• Submit a claim within 72 hours of delivery, with clear photos of the defect.
• We’ll cover all return and replacement costs.
• You’ll receive a brand-new piece, without hassle.

 

Every order is carefully inspected and documented before dispatch for accuracy and peace of mind.

 

Eligibility Checklist

 

Please ensure the following criteria are met for any return or exchange:

• Timeframe: Request is made within 14 days of delivery
• Condition: Item is unworn, unused, and in original condition
• Proof of Purchase: Valid order ID or receipt is required
• Packaging: Return must include original box, pouch, and all accompanying materials

 

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What’s Not Eligible for Return or Exchange

 

To preserve the integrity, safety, and uniqueness of each piece, the following are final sale:

• Earrings – Including hoops, studs, huggies, and ear clips (for hygiene reasons)
• Customized or engraved items
• Gift cards
• Altered or modified jewelry (e.g., added pendants, resizing, or post-purchase changes)
• Gifts – Refunds are not available for gifts, but exchanges are welcome
• Objects Collection

Returns that do not meet these conditions may be declined or subject to deductions (e.g., missing packaging).

Returns on Discounted Items

Our promotions are designed to give you more of what you love, without ever compromising on experience.

 

To keep our pricing fair and sustainable, discounted items are not eligible for refunds to the original payment method.

If you purchased during a special event like Mother’s Day or Merdeka, you’re still welcome to return or exchange your piece as long as it meets our standard return conditions.

 

Instead, we offer full store credit or a flexible exchange so you can take your time and find something that truly feels like you.

It’s our way of making sure you can enjoy the moment, the savings, and the service—without hesitation.

 

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Exchanges

 

Looking to switch size, style, or color?

• If your new item is in stock, we’ll ship it out as soon as we receive your return
• You can also opt for store credit and take your time deciding
• If the exchange item is of higher value, we’ll share a secure top-up link
• Exchanges follow the same 14-day eligibility window

 

 

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Gift Returns

 

We believe gifts should feel personal—even if they need to be exchanged.

If you’ve received MYJN as a gift and it’s not quite right, we’ll gladly help you find something that is. Gifts may be exchanged or converted into store credit if they meet our standard return conditions.

However, to protect the original purchaser and prevent refund misuse, gifts are not eligible for monetary refunds. All refunds, when applicable, are processed only to the original payment method.

What you’ll need:

• The Order ID or receipt (usually available from the gift-giver)
• The item must be unworn, unused, and returned in its original condition
• The request must be made within 14 days of the delivery date

Our team handles gift returns with complete discretion. The sender will not be notified unless absolutely necessary.

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International Orders

 

We accept international returns and exchanges under the same 14-day policy.

Customers are responsible for all return shipping costs, customs, and duties.

To avoid unnecessary charges or delays, clearly label your parcel as:

“Returned Merchandise – No Commercial Value.”

 

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FAQs

 

How long does a refund take?

• Store credit: 1–2 working days after return is approved
• Refund: 5–10 business days after processing, depending on your bank/payment gateway

 

What if my return parcel gets lost?

• We are not liable for lost return parcels, but if anything goes wrong, please reach out—we’ll do our best to support you

 

Can I return or exchange a gift?

• Gifts can be exchanged or credited (if return conditions are met)
• Refunds are not offered for gifts, and all monetary refunds go back to the original payment method only

 

How to Initiate a Return or Exchange

1. Email us at help@myjnofficial.com within 14 days of delivery
2. We’ll respond with your return instructions and options
3. Pack carefully using the original box and pouch, placed securely in outer packaging
4. Ship the item using a trackable courier of your choice
5. Upon receipt and inspection, we’ll issue:
   
• Full store credit
• Refund to the original payment method (minus a 25% restocking fee)
  

Please allow 7–10 business days for your return to be processed once received.

 

 

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