Announcement

We are truly sorry for the delays affecting 15+ of our cherished customers in Hong Kong. Your trust means the world to us, and we understand how much these delays have inconvenienced you.

Please know that we've been tirelessly working to resolve this issue. Our efforts include:

• Over 20 attempts to contact Janio Asia through various channels.
• More than 10 support tickets submitted to their client services.
• Direct appeals to their CEO and executive team, regrettably without response.

Your satisfaction is our top priority. To prevent such issues in the future, we are switching to a faster, priority shipping method for all orders, at no additional cost to you. We hope you'll give us another chance to serve you better.

In the meantime, if you'd like to follow up on your shipment, you can contact Janio Asia directly using your tracking number:

• Support Email: help@janio.asia
• Submit a Ticket: https://support.janio.asia/en/support/home

Thank you for your patience and understanding. We are here for you and committed to making things right.

Sincerely,
Team MYJN

親愛的香港客戶：

我們深感抱歉，近期有15位尊貴的香港客戶的包裹在運輸途中出現延誤。您對我們的信任對我們而言無比珍貴，我們深知這些延誤給您帶來了極大的不便。

請相信，我們一直在全力解決這個問題。我們已經通過各種渠道與Janio Asia聯繫了超過20次，並向他們的客戶服務部門提交了超過10個支持請求。我們甚至直接向他們的CEO和高層管理團隊提出了申訴，但遺憾的是，至今未獲得回應。

您的滿意始終是我們的首要任務。為了防止此類問題再次發生，我們決定為所有訂單更換為更快速的優先運輸方式，且您無需支付任何額外費用。我們真誠地希望您能給我們一次機會，讓我們為您提供更好的服務。

在此期間，若您希望跟進您的包裹狀態，您可以使用您的追蹤號碼直接聯繫Janio Asia：

• 支持郵箱： help@janio.asia
• 提交請求： https://support.janio.asia/en/support/home

感謝您的耐心與理解。我們始終在您身邊，致力於為您解決問題。

此致
Team MYJN