The Concierge
2025 DEC 16 - 00:21
A small holiday note: the Olive Box is in a very limited quantity and it is moving quickly. While we have it, we are adding it as a complimentary gifting upgrade, one per order, while stocks last. If stock holds, we will try our best to open it up to everyone with no minimum spend later this week, because we want every parcel to arrive already feeling like a gift, seasonal, thoughtful, and made with care from the first touch.
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Customer care is available Monday to Friday, 10:00 to 18:00 MYT (UTC+8)
We truly value our team’s well-being and work-life balance, which is why we don’t expect them to reply after hours or on their days off. We sincerely apologize for any inconvenience caused. Please rest assured that we will diligently attend to all your messages, emails, and DMs upon our return.
If you’ve spoken with our customer care team and still feel something wasn’t right, we’d truly like to make it better. You can reach us at jun@myjnofficial.com
Your experience matters deeply to us, and our team will personally look into it with care.