We’re honoured to be part of your story and look forward to helping you find the piece that reflects your style with quiet confidence and sculptural elegance.

Our jewellery is handcrafted in collaboration with trusted makers using responsibly sourced materials, designed to be worn and loved for a long time. We stand behind the quality of every piece.

If you experience any issue with the material or craftsmanship, we’ll make it right. Just reach out and we’ll find a resolution together.

Every stainless steel or 18k gold titanium steel piece is covered by our 365-day warranty.

All vermeil, sterling silver, and brass pieces are covered for 180 days.

Vermeil, sterling silver, and brass rings are covered for 90 days.

WHAT’S COVERED

In the rare event that a stone becomes dislodged, we’ll replace it free of charge.

We guarantee the structural quality of our jewellery, covering defects in metalwork, including broken bands or joints caused by manufacturing issues.

We’ll repair or replace any clasp or setting issue reported within the warranty period.

We offer free cleaning and tarnish removal using our anti-tarnish jewellery solution. Pieces can also be recoated with a protective barrier spray to extend wear.

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Our gemstones are one of a kind. Variations in color, texture, and inclusions are natural and celebrated as part of each piece’s uniqueness. These are not considered defects, but rather what makes your jewellery personal and irreplaceable.

MATERIAL-SPECIFIC NOTES

Gold Vermeil and Sterling Silver

Tarnishing or oxidation is a natural process and can occur with time—even with solid gold or silver.

To restore lustre, gently clean darkened areas with a soft polishing cloth or mild jewellery cleaner.

WHAT’S NOT COVERED

Our warranty does not cover:

- Lost or broken items

- Surface scratches from normal wear - - Improper use or storage

-Any modifications or repairs done by a third party outside MYJN

SHIPPING NOTE

-Return and reshipping costs are not covered under the warranty. Customers are responsible for safely shipping the item back to us and covering the cost for the return parcel.

If your piece falls outside our Carefree Warranty, don’t worry. We’re still able to service it through our Repair Service with a small fee—because every piece deserves care, no matter when it was made.

If your jewellery ever needs repair or replacement, we’re here to help. Depending on the situation, we may repair or replace your piece with one of equal or similar value. If the original design is no longer available, we’ll work closely with you to find a suitable alternative.

We offer complimentary polishing to restore shine, remove tarnish, and refresh your piece. We also provide free clasp repairs and gemstone resetting within 30 days of delivery, if you can provide the original stone or if we have a match available. After this period, a small material-based fee may apply.

Return and delivery shipping costs are the responsibility of the customer. We recommend using a tracked, cost-effective courier.

Please note, we are unable to accept repairs for pieces altered by other jewellers, and we currently do not offer repair services beyond the warranty period.

We want your jewellery to stay in its best condition and shine like new. You’re welcome to schedule a polishing appointment or contact us to arrange a return.

We’re here to help your piece last beautifully, year after year.

Contact Us

Reach out to our customer support team at help@myjnofficial.com or through the contact form on our website.

Provide Proof of Purchase

Please include your order confirmation or receipt along with a clear description of the issue.

Share Visual References

Attach images or videos that help illustrate the concern so we can assess it accurately.

Assessment

Our team will review your request carefully. If needed, we may ask for additional details or photos to ensure a fair evaluation.

Resolution

If the issue falls under our warranty, we’ll guide you through the next steps for repair or replacement with full clarity.

We understand how frustrating it can be to misplace a piece you love. As a small, growing studio, we’re currently unable to replace lost jewellery.

However, we’re happy to offer you a special rate on your next order. For earrings, many of our designs are sold as singles—so you can easily replace the one you lost without buying a full pair.

Just reach out and we’ll take care of you..

MYJN jewellery is primarily handcrafted in our atelier based in Kuala Lumpur, Malaysia. One of our three dedicated jewellers will be making your piece with care, precision, and intention.

A small selection of our styles are also produced offshore through trusted partners who meet our exact standards of craftsmanship and ethics.

Every piece, no matter where it is made, carries the same spirit of quality, refinement, and purpose.

Due to our intentionally small batch production, around 60% of our pieces are made to order. If an item sells out, we usually restock it within 10 working days unless it belongs to a limited run.

Some designs will be discontinued over time and moved to our Going Gone collection. Once they sell out, they won’t return.

If you see something you love, we recommend securing it while it's still available.

Yes, we do. MYJN offers a bespoke experience through our customization services. Whether you’re selecting specific gemstones or refining a design detail, we work closely with you to create a piece that reflects your personal story and style.

Each custom piece is crafted with the same care, precision, and sculptural beauty that defines everything we do.

To begin your custom journey, just reach out—we’d love to bring your vision to life.

Most of our pieces are finished by hand, with careful attention to detail. While we prioritise craftsmanship, offering every size or metal option isn’t always feasible.

To maintain our standards, we curate each piece in the most popular sizes and finishes. If a specific option isn’t available, we’re happy to suggest a similar style that fits what you’re looking for.

Just reach out to our support squad—we’re here to help you find the right piece.

We release permanent collections throughout the year, each rooted in a distinct theme or concept—like our SS25 collection.

New pieces are also introduced weekly, offering a steady flow of fresh designs while upholding the craftsmanship, detail, and sculptural elegance that define MYJN.

It’s our way of keeping things timeless, yet always evolving.

Yes, ethical sourcing is at the heart of everything we do.

We are deeply committed to responsible and sustainable practices—from recycled metals to ethically mined stones. All our materials are sourced from partners who meet strict environmental and ethical standards, ensuring transparency and integrity every step of the way.

Because what you wear should feel as good as it looks.

It depends on the design, but we always specify this clearly on each product page.

If an earring is labeled “single,” it’s sold as one piece—perfect for stacking or asymmetrical styling. This includes pieces like our ear cuffs and certain statement studs.

If you’d like a full pair of any earring sold as a single, simply update the quantity in your cart to two.

Yes, if your jewellery ever needs repair or replacement, we’ll take care of it. Depending on the situation, we may repair or replace your item with one of equal or similar value. If the exact piece is no longer available, we’ll work closely with you to find the best possible alternative.

We offer complimentary repairs for broken clasps and gemstone resetting within 30 days of delivery, as long as you can provide the fallen gemstone or we have it available. Beyond this period, a small fee may apply depending on the material and scope of repair.

Return shipping costs are the responsibility of the customer. We recommend choosing a tracked, cost-effective shipping option for safe delivery.

Please note we reserve the right to decline repair requests if the piece has been altered by another jeweller, as this may compromise its structure.

Yes, we do. At MYJN, we believe jewellery should be worn often and cherished for a long time.

To keep your pieces looking their best, we offer a complimentary in-house polishing service. This includes gentle tarnish removal, surface cleaning, and restoring the original lustre without compromising the integrity of your piece.

You’re welcome to schedule a private visit to our atelier or contact us to arrange a safe return via post. It’s our way of honouring your investment and ensuring your jewellery remains just as sculptural, personal, and timeless as the day you first wore it.

We collaborate with trusted factories and suppliers around the world to ethically source our materials, prioritising recycled metals and responsibly mined stones.

Every piece begins with conscious sourcing, from recycled gold vermeil and sterling silver to medical-grade stainless steel. It’s all part of our commitment to sustainability, quality, and timeless design with a lighter footprint.

Our precious metal pieces, including gold vermeil and sterling silver, are completely nickel free.

For our stainless steel collection, trace amounts of nickel may be present, which is common in all gold plated stainless steel. But we only use medical grade stainless steel that meets international safety standards and is tested for skin compatibility.

Every MYJN piece is designed to be safe, comfortable, and long wearing, so you can wear it with confidence every day.

Yes, like all plated jewellery, natural wear is expected over time, depending on how often it’s worn and how well it’s cared for. We previously offered an in-house replating service as part of our commitment to longevity and quality. However, we’ve currently paused this service to focus fully on creating and perfecting our core collections. We still stand by the craftsmanship of every piece, and with proper care, your jewellery is made to last beautifully over time.

Yes, we do. If you’re an active first responder, medical professional, or military personnel, we’re honoured to offer you an additional 10% off your purchase.

You can redeem this in-store with a valid ID, or online by contacting us through your affiliated work email to receive a one-time code.

It’s our small way of saying thank you for all that you do.

All orders arrive in our signature kraft box, sealed with a minimalist paper sticker on the outside.

If you're gifting someone special, rest assured—no prices are ever shown on the jewellery or the packing slip.

When a gifting box is included, you’ll receive one of our seasonal designs. Each one is curated with care and changes throughout the year, making every unboxing feel personal and unique.

Shipping and processing times vary depending on the piece. You’ll find the status of each item—whether in stock or made to order—clearly noted on every product page.

For in stock pieces, orders are processed and shipped within 1 to 3 business days from the date of purchase.

For made to order pieces, we begin crafting your jewellery as soon as your order is placed. This process typically takes up to 10 working days before it’s ready to ship.

Each piece is worth the wait—crafted just for you with care and intention.

Yes, we’d love to. We offer complimentary gift wrapping and can include a personalised handwritten note with your order.

Just leave your instructions at checkout and we’ll take care of the rest,thoughtfully packed and ready to be

No, we do not include paper invoices in our packages. As part of our effort to reduce waste and lower our carbon footprint, your only proof of purchase will be the confirmation email sent after checkout.

If you’re sending a gift, simply enter your own email address at checkout to ensure the recipient doesn’t receive any order details.

We ship your entire order together in one parcel, unless you request otherwise before placing your order.

This helps us reduce packaging waste and keep your unboxing experience seamless.

Absolutely. Your privacy is extremely important to us. All personal and payment details are protected using industry-standard encryption to ensure your information stays safe and secure.

We do not share, sell, or release your data to any third party or marketing agency. What you share with us stays with us—always.

All orders are processed in Malaysian Ringgit (MYR). While you may see prices displayed in other currencies, they are for reference only and based on your location.

We accept major credit and debit cards via Stripe. You can also choose eGHL to pay through Malaysian online banking (FPX), E-Wallet, or DuitNow. Manual payments are available upon request.

Before confirming your order, please double-check the total and the items in your cart. Once completed, you’ll receive an email confirmation with your order number and receipt.