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After-Sale Services & Warranty

 

Crafted to last. Backed for life.

At MYJN, a piece doesn’t end with a purchase—it begins a relationship. We believe true luxury includes peace of mind. That’s why every MYJN design comes with thoughtful, long-term care—because when you invest in quality, you deserve support that honors it.

 

Warranty That Means Something

 

We stand behind the structural craftsmanship of every piece:

  • Stainless Steel – 365 days of warranty

  • Gold Vermeil, Brass, and Sterling Silver – 180 days

  • Rings (Vermeil, Brass, Sterling Silver) – 90 days

 

Our warranty covers more than just faults—it reflects our confidence in what we make.

 

What We Cover (and Offer For Free)

 

  • Stone Replacement – If it comes loose, we’ll replace it. No charge.

  • Broken Bands, Clasps, or Joints – Any structural flaw is fully covered.

  • Clasp Repairs & Gem Resetting – Complimentary within 30 days of delivery (if a matching stone is available).

  • Fading or Tarnishing – Covered if it’s not due to exposure or misuse. We’ll replace it if it’s our error.

  • Professional Cleaning (Under Warranty) – We clean, polish, anti-tarnish, and apply protective recoating, all at no cost.

  • Full-Service Repair (Under Warranty) – If we can fix it, we will. If we can’t, we’ll replace it. Simple as that.

 

Note: We use natural stones. Variations in shade, clarity, or texture are part of their beauty, not defects.

 

Beyond the Warranty

 

Because your jewellery shouldn’t lose our support just because time has passed.

  • Free Lifetime General Cleaning – Available anytime in-store or by mail

  • Professional Cleaning After Warranty – Includes polish, tarnish removal, and protective recoating (offered at a minimal fee)

  • Out-of-Warranty Repairs – We keep it accessible. Fair pricing, same level of care.

 

How Shipping Works

 

  • Under Warranty
     You cover return shipping to us
     We’ll cover reshipping the repaired or replacement piece back to you

  • After Warranty
     All shipping fees (both ways) are covered by the customer

 

We recommend using a trackable courier. Please note, items altered by other jewellers aren’t eligible for service.

 

How to Request Service

 

  1. Email us at help@myjnofficial.com or submit through our website

  2. Attach proof of purchase

  3. Include clear photos or videos of the issue

  4. Our care team will assess and guide you step-by-step

 

Lost Something?

 

We get it—losing a piece is painful. While warranty doesn’t cover lost items, we’re always here to help. Many earrings are available as singles, and we’re happy to offer a replacement at a special rate whenever possible. Just reach out.

 

Jewellery That Stays With You

 

At MYJN, we don’t just make pieces. We make promises. That’s why every detail, from craftsmanship to aftercare, is built to last. Our team is always here to restore, refresh, and support what you love.

Whenever you need us, we’re one message away.