What if items come faulty?
We sincerely apologize if you have experienced any fault with your MYJN jewelry.
If the jewelry is exhibiting a genuine fault ( damaged, broken, or broken in shape ) between 30 days after you receive the item, we will provide an exchange once the inspection is done.
The cost of the return parcel and delivery will be borne by MYJN due to our mistake. Please email us at firstname.lastname@example.org with a detailed description of the damage, including a picture of the jewelry that shows us the issue.
We will try our best to get your beloved MYJN piece back to new!
Return & Exchange
At MYJN, we are sure that you will be satisfied with your product. Every item will be inspected before it's dispatched to our customers. We are proud to offer our customers a quality product.
We do accept returns and refunds for 14 days after the parcel is delivered.
We describe our product well, including product details, and photos. This will make sure that our customer has the best sense of what he/she is ordering and make consideration.
Decisions take time – and we’re happy to accept returns if you’ve changed your mind.
However, please note there are a couple of rules. We can only accept returns on items - including earrings - if they are sent back unworn and in their original packaging.
Your request will be accepted within 24 - 48 hours.
28, Jalan Setia Tropika U13/18k, Setia Eco-park, 40170 Shah Alam, Selangor, Malaysia.
Items on sale promotion, coupons used, discounted merchandise, international orders, and limited launches item are considered Final Sale Items.
Any return of goods will be refunded in store credit only with no charge of restocking fees. The shipping cost will not be reimbursed.
If you don't accept the store credit, we do accept a refund.
Packages refused or returned for any reason will be subject to our restocking fee of 20% of your total purchase amount including shipping fees.
As a small business, the time, labor, and materials that contribute to fulfilling an order are significant resources.
The restocking fee contributes to the cost of processing orders, packaging used, payment gateway, e-commerce provider fees, shipping cost, and providing thoughtful, timely customer service.
Please note shipping costs are not refundable. For packages returned or refused, please note that there will be a RM39 charge if you fail to return the item(s) back with its original packaging.
Will I have to pay for return shipping?
We do not cover the cost of return shipping. If in the case a return is necessary, all customers are responsible for their own return shipping fee.
Can I have a refund if I missed the sale or the coupon code?
If there is an error in the price of an item you have purchased with a sale/coupon code. We may adjust the price for you within 7 days of your order. We will refund the difference in terms of cash or in the form of your payment in the most convenient way.
Receiving your refund
We aim to process all returned orders within 7 working days.
However in some cases, due to the current global situation, this time frame may be extended to 14 working days. All refunds will be credited to the payment gateway's original credit card/debit card.
Please note shipping costs are not refundable.