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The MYJN Note
A living note from our studio.
The parts you don't see, but hopefully feel.
We answer when it can’t wait
Some messages come in when the doors are closed, the lights are dim, and the day should already be over. We still read them. If it feels urgent to you, it matters to us. So sometimes you will see a reply at midnight, or long after “office hours”, because we know there is someone lying in bed, worrying about a clasp, a gift, or a delivery. We do not want you to carry that worry alone.
We write the long replies so you never feel lost
A lot of brands stop at “yes, no, in stock, out of stock”. We don’t. When you ask about materials, sensitivity, how to care, whether something will suit your lifestyle, we sit down and write the long answer. The kind that scrolls. The kind that explains, compares, reassures. We would rather spend the extra time so you feel safe and fully informed, than let you click “checkout” with doubt in your chest. You are never just an order number to clear.
We keep the lights on a little longer for you
Our door sign says we close at six. Real life does not always agree. Sometimes you rush from work. Sometimes you are flying in for the weekend and this is the only evening you have. On those days, we stay. The shutters go down later, the last train home is a bit emptier, but you get the time and space to try things slowly, ask questions, and make your choice without being rushed out. If you make the effort to come to us, we quietly make the effort to stay for you.
Before you arrive, your tray is already waiting
When you book a visit, we do not just “see what’s in the drawer”. We think about you before you step in. We lay out a tray, choose pieces we think you might love, switch on the gentle light, straighten the cloth, wipe the mirror. By the time you walk through the door, the room has already been thinking about you. We want you to feel expected, not squeezed in.
Your box should smell like a soft memory
A box can be just cardboard, or it can be a small moment. We chose a quiet scent for our packaging so that when you open it, you pause for half a second and breathe. It is there to make you feel calm, a little held, like you’re opening a gift someone prepared slowly, not a package rushed down a conveyor belt. One day, if you smell that scent and think “this feels like MYJN” before you even see the logo, that will be enough for us.
Sometimes we say yes, even when the policy says no
We have policies to keep things fair, but we also have eyes and hearts. There are times when a piece comes back clearly loved and worn, technically outside any warranty. On paper we could say no. But if you have been with us for years, if you have chosen us again and again, sometimes we quietly say yes and replace it anyway. Not because we have to, but because we remember who stands by us, and we want to stand by you too.
We plate a little more so you can worry a little less
A lot of our pieces go through extra steps you never see. We add a thicker, carefully controlled protective coating so the surface stays beautiful for longer and is kinder to your skin and daily life. You may only notice it years later when you realise how well your piece has held up. That invisible layer is our way of saying we care more about how your jewellery lives with you, than how fast we can finish it.
Small batches, many pairs of eyes
We do not run huge, anonymous production lines. Our pieces arrive in small batches, and many hands and eyes check them before they meet you. Clasps are opened and closed. Surfaces are turned under the light. Anything that does not feel right simply does not go out. You may never know which pieces were quietly rejected, and that is the point. Our job is to keep the almost-good pieces away from you, so you only meet the ones that feel right.
What Happens Before Your Jewellery Meets You
Before a piece reaches you, it’s hand-finished and checked, so no two are ever exactly the same. Many designs receive an extra layer of protective plating, which may feel slightly textured at first but softens as you wear it, helping your jewellery stay beautiful with simple care and dry storage. Our boxes are fully recyclable, and with every production run we refine the packaging and unboxing, just as I quietly refine this website line by line so your time with MYJN feels calm, considered, and effortless.
Why We Stay Small, Human, and Within Reach
We protect our team’s rest and boundaries, which means replies sometimes take a little longer, but every message is answered with a clear head and real attention, even as new colleagues slowly learn our voice. We work in small batches, keep designs limited, and hold our margins thin so that thoughtfully made sterling silver and carefully designed pieces remain accessible, not out of reach. Alongside silver, we explore other materials with the same minimal, sculptural language, always balancing fair pricing with fair pay for the people who make and pack your pieces.