Refund policy

Return Policy
 

What if items come faulty?
 

We sincerely apologize if you have experienced any fault with your MYJN jewelry.

If the jewelry is exhibiting a genuine fault ( damaged, broken, or broken in shape ) between 30 days after you receive the item, we will provide an exchange once the inspection is done.

The cost of the return parcel and re-delivery fees will be borne by MYJN due to our mistake. Please email us at help@myjnofficial.com with a detailed description of the damage, including a picture of the jewelry that shows us the issue.

We will try our best to get your beloved MYJN piece back to new!


 
Provide details of the faulty items

Kindly share any available visual documentation, such as images or videos, that depict the concerns related to the product's quality or performance.
 
 

Return & Exchange
 

At MYJN, we are sure that you will be satisfied with your product. Every item will be inspected before it's dispatched to our customers. We are proud to offer our customers a quality product.

We do accept returns for 30 days after the parcel is delivered.

We describe our product well, including product details, size and weight. This will make sure that our customer has the best sense of what he/she is ordering and make consideration.

Decisions take time – and we’re happy to accept returns without reason, if you’ve changed your mind.

However, please note there are a couple of rules. We can only accept returns on items if they are sent back unworn and in their original packaging.

Unfortunately, this return policy does not apply to earrings.

Your request will be accepted within 24 - 48 hours.

** Please note, we will never resell any return item in our official website, only New / Unused item will be sold

 

 

Return Progress
  

 

Items on sale promotion, coupons used, discounted merchandise, international orders, and limited launches item are considered Final Sale Items.

Any return of goods will be refunded in store credit only with no charge of restocking fees. The shipping cost will not be reimbursed.

If

You don't accept the store credit, we do accept a refund.

Packages refused or returned for any reason will be subject to our restocking fee of 20% of your total purchase amount excluding shipping fees. Please note shipping costs are not refundable. 

As a small business, the time, labor, and materials that contribute to fulfilling an order are significant resources.

The restocking fee contributes to the cost of processing orders, packaging used, payment gateway, e-commerce provider fees, and providing thoughtful, timely customer service.

 
For packages returned or refused, please note that there will be a RM‌19 charge if you fail to return the item(s) back with its original packaging.

 

Will I have to pay for return shipping?

 
We do not cover the cost of return shipping. If in the case a return is necessary, all customers are responsible for their own return shipping fee.
 

 

Can I have a refund if I missed the sale or the coupon code?
 

If there is an error in the price of an item, you have purchased with a sale/coupon code. We may adjust the price for you within 7 days of your order. We will refund the difference in terms of cash or in the form of your payment in the most convenient way. 

 

Receiving your refund
 

We aim to process all returned orders within 7 working days.

However, in some cases, due to the current global situation, this time frame may be extended to 14 working days. All refunds will be credited to the it's payment gateway.

Please note shipping costs are not refundable.