After-Sale Services & Warranty

At MYJN, your trust is everything. Whether your piece is new or well-loved, we stand by our commitment to exceptional craftsmanship, enduring quality, and lasting beauty.

 

Our Warranty Coverage

 

We proudly guarantee the structural integrity and craftsmanship of our jewellery:

• Stainless Steel Pieces: 365-day warranty, including fading protection
• Gold Vermeil, Brass, Sterling Silver Jewellery: 180-day warranty
• Gold Vermeil, Brass, Sterling Silver Rings: 90-day warranty

 

 

 

What’s Covered

• Stone Replacement: If a stone becomes dislodged, we’ll replace it free of charge
• Structural Quality: We cover manufacturing defects, including broken joints or bands
• Clasps & Settings: Covered within the warranty period
• Cleaning & Tarnish Removal: Complimentary anti-tarnish treatment and protective barrier recoating

Note: Our gemstones are natural and may feature variations in color, texture, or inclusions. These are not defects, but celebrated characteristics that make each piece unique.

 

Complimentary Cleaning & Jewellery Care

We believe every MYJN piece should remain as timeless in appearance as it is in design.

• Free Professional Cleaning: Available in-store or via mail-in
• Polishing Services: Offered at a minimal cost to restore shine and brilliance

 

 

 

Need a Repair?

 

If your jewellery requires attention, we’re here to help.

• Repair or Replacement: We’ll repair or replace with an equal or similar item. If unavailable, we’ll work closely with you on a suitable alternative
• Complimentary Polishing: Shine restoration and tarnish removal
• Clasp Repair & Gem Resetting: Free within 30 days of delivery (if matching stones are available). After this period, minimal fees may apply

 

 

Outside Warranty?

We offer repair services at a modest fee even after the warranty ends—because every MYJN piece deserves lifelong care.

 

 

Free Cleaning & Inspection

Jewellery needs regular care to retain its brilliance. Schedule an in-store appointment or contact us for a complimentary mail-in cleaning.

 

 

How to Make a Warranty Claim

1. Contact Us: Email us at help@myjnofficial.com or use our contact form
2. Provide Proof of Purchase: Order confirmation or receipt
3. Include Visual References: Photos or videos clearly showing the issue
4. Assessment: Our team will review and may request further details
5. Resolution: If covered, we’ll guide you through the repair or replacement process

Please note: Return and delivery shipping costs are borne by the customer. Use a reliable, trackable courier. Repairs on pieces altered by other jewellers are not accepted.

 

Lost Jewellery

We understand how disheartening it is to lose a piece you love. While we can’t replace lost items, we’re happy to offer a special rate on your next order. Many earring designs are sold individually—making replacements easier and more affordable. Just reach out.

Always Here for You.

 

Thank you for choosing MYJN. Your confidence means everything. For any assistance, please contact our team at help@myjnofficial.com. Your satisfaction is our promise.