Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey
Free Express Shipping ( 1-2 working days WM ) ( 3-7 working day EM ) for orders above MYR 150
Free Express Shipping to SG ( 3-5 working days ) for orders above MYR 250
Free Express Shipping To HK ( 5-8 working days ) for orders above MYR 350
Free Express Shipping worldwide ( 7-14 working days ) for orders above MYR 600
Do you ship worldwide?
Yes, we ship worldwide. Options for express shipping are available too.
Shipping rates will be shown and will be auto-applied at checkout.
What does in-stock, and made-to-order mean?
The shipping and processing times depend on the items you're ordering. The status of each product (in stock, or made-to-order) is indicated on each individual product page, as well as the estimated shipping date.
In Stock - Shipping & processing timelines are usually within 1-3 business days from the date ordered.
Made to order - Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 1-3 business days.
We usually process orders within 24 hours in the non-peak season. If you need the parcel for gifting or are in a hurry, please kindly inform us of the arrangement.
Made-to-order pieces are usually completed in 7-14 business days.
Please note that all the orders will only be processed from Monday to Friday, weekends and Malaysia Public Holidays will not be included.
When will my parcel arrive?
For Malaysia, Singapore & Hong Kong orders, we use express shipping under the supervise of our courier manager
Parcel usually arrives in -
West Malaysia: 1-3 business days after fulfillment
East Malaysia: 5+ business days after fulfillment
Singapore: 5 + business days after fulfillment
Hong Kong: 5-7 business days after fulfillment
International: 7-14 business days after fulfillment
What shipping carriers do you use?
We use all major carriers and local courier partners with Express Delivery only.
- For Malaysia, we prefer to send via Pickupp Malaysia
- For Hong Kong & Singapore, we prefer to send via Pickupp SG or Pickupp HK
- For International, we prefer to send via FedEx/TNT/Aramex
Tracking shows delivered but didn't receive the parcel
Not to fret, sometimes the parcel has been pre-scanned preemptively as delivered, but is still en route. The parcel typically will arrive within 24 hours of the status reading as delivered.
How do I track my package?
You’ll receive a tracking number in a separate email from your confirmation email.
If you have not received your tracking number for a pre-order item purchased within 14 working days (for pre-order items) of making your purchase, please drop an email with your order number to our support.
I've made a mistake and need to change my shipping address. How do I do it?
You can make changes to your shipping address before we fulfil your order. Just drop an email to firstname.lastname@example.org with your order details and new shipping address.
Why was my order delayed?
We are sorry.
In some circumstances and busy seasons like public holidays, festive seasons such as Christmas, New Year and etc., there may be a delay of an extra few working days as the customs and carrier facilities are facing a heavy workload during this time of the season.
Why doesn't the tracking information update?
Local deliveries' tracking status usually updates within 3 working days when the courier service is facing an overwhelmed amount of parcels.
For international, it could be 5 working days during the courier’s peak season as the parcels will have to go through customs. All tracking information will not be updated until the package passes your country's customs or carrier facilities.
When the barcode on the package is scanned, tracking information is updated.
Note: Kindly contact the courier service if you have any inquiries on the delivery status and etc. as we do not have control over the shipping once the courier service has collected your parcel. The courier’s careline will assist you accordingly.
However, in cases of damage or loss during transit by the courier service, worry not as you may contact us and we will send you a new parcel after checking with the courier service.
Can I pick up an order or drop off a return from your headquarters?
Yes. we do offer self-collection, please contact our support email@example.com to arrange the pickup duration on working days only.
Can I request same-day delivery?
Yes. we do provide same day delivery. The fees will be borne by our customers. You could also arrange a pickup to collect your parcel once the payment made and the items must be ready stock.
Please contact our support firstname.lastname@example.org to arrange the pickup duration on working days only.
Can I get an exact date of delivery?
All orders ship with delivery confirmations which can be used to track your package, you may follow our estimation delivery date for your parcel. Kindly note that we cannot guarantee precise delivery dates.
Duties and Taxes
Malaysia, Singapore, Hong Kong - duties are included. Taxes are applied at check-out according to the state/province of the shipping address.
Other international shipments - There may be duties and taxes incurred on your shipment that you will be responsible for.
Please note that MYJN does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office.
Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.