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The Concierge



Customer care is available Monday to Friday, 10:00 to 18:00 MYT (UTC+8)

Customer Care

enhance your experience



We truly value our team’s well-being and work-life balance, which is why we don’t expect them to reply after hours or on their days off. We sincerely apologize for any inconvenience caused. Please rest assured that we will diligently attend to all your messages, emails, and DMs upon our return.





If you’ve spoken with our customer care team and still feel something wasn’t right, we’d truly like to make it better.
You can reach us at jun@myjnofficial.com
Your experience matters deeply to us, and our team will personally look into it with care.